Customer Services Mission Statement

To provide a high quality service, which satisfies all customer enquiries by giving clear, consistent, accurate information and advice.

We will:

• Provide well trained, easily identifiable staff
• Provide access for all
• Speak to you in private if you wish
• Always put our customers first
• Ensure that customers are advised of all relevant timescales
• Treat all information received in the strictest confidence
• Be fair and objective with all our customers
• Be sensitive to customer needs
• Take notice and act on your feedback
• Continually improve the service and performance standards
• Conduct bi-monthly surveys to obtain customer feedback

 

What can Customer Services help with

Customer Services provides in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim. The service is accessible by appointment only.

For other enquiries including payment of council bills by credit/debit card or by cheque, to have documents verified for Housing Benefit purposes or to request a service, all libraries in the Borough can assist with this. Library staff can also provide information on Council Services. No appointment is required for services at the library.

 

How to make an appointment with Customer Services

To access the service an appointment is required and these will take place either by telephone or face to face. You can book an appointment in a number of ways:

• Telephone 0161 342 2284
• Email customer.services@tameside.gov.uk
• Web chat via the Tameside MBC website – www.tameside.gov.uk
• By visiting any library in person
• Professionals supporting a vulnerable person can book an appointment on their behalf

 
Face to face appointments will take place at our Customer Service Centre within the Tameside One building which is located at Market Place, Ashton under Lyne, OL6 6BH. The map below illustrates how to find us.
 

Other Services

We want our services to be accessible to all our community, regardless of age, disability, race or any other factor that may cause a disadvantage.
We provide:

• Interpreting services
• Loop hearing system
• Wheelchair accessible building for appointments
• Arrange to visit you in your home if you cannot visit our offices

 

Customer Complaints and Comments:

We are committed to providing the best possible services to you, our customers. Your comments and complaints are important to us.
We will:

• Welcome customer comments and feedback
• Investigate any complaints about our service and reply within 20 working days
• Learn from customer comments and complaints and improve our services as a result

 

How we use your information

Tameside Metropolitan Borough Council is committed to protecting your privacy when you use our services and works hard to make sure that the information you provide to the Council is used and protected in line with the EU General Data Protection Regulations (GDPR) and UK Data Protection Law.
 
To see our Privacy Notice which shows what information we collect, how we use it and who we share it with please visit our website https://www.tameside.gov.uk/privacypolicy Under each service there is more information about who we may share your information with and why.
 
We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please contact the Data Protection Officer at information.governance@tameside.gov.uk or by calling 0161 342 8355