Tameside Council Adult Learning

 Adult Learning  Who are we? Equal Opportunities Disability Statement Learner's Charter  Computer Courses Skills For Life Additional Learning Needs  How to Enrol Useful Contacts  News  Student Services 

Learners' Charter

Learners are entitled to:

• Speak out for themselves and on behalf on others
• Have a say in what they learn
• Information, advice and guidance
• Learn in ways that meet their needs
• Be treated as individuals and with respect
• Enjoy learning in an accessible and safe environment
• Receive support to help them succeed
• Have clear information that can be understood
• High quality teaching with appropriate resources and environments that meet their needs
• Make compliments, complaints and suggestions
• Somewhere to learn where they are not discriminated against

Learners' commitment

Learners will need to:

• Attend on your agreed days
• Inform your centre if you cannot attend for any reason
• Be punctual in all your lessons
• Complete course work and meet deadlines
• Be considerate to other learners
• Follow the rules of your centre
• Pay course/exam fees due on time
• Inform us of any changes to your personal details
• Be responsible for any personal/valuable items brought into the centre, as we cannot be accountable for them

Complaints

Did you know we have a complaints procedure?

We welcome complaints and compliments! If you have any reason to make a complaint, please do so. We can offer you help (if you want it) to make a complaint. You can get details of how to make a complaint by asking any member of staff at any of our centres. You can also make a complaint online so you don't even need to talk to us. Please tell us if something is bothering you as we can make things better for you and other learners.

What is a complaint?

A complaint is anything that you think is not right with the service you receive from us. It can be something very serious like you feel you are being racially harassed or something less serious but still annoying like the room is too hot. A complaint can be about the centre, the staff and even fellow learners. Our student charter, which you can find in your Student Handbook and in posters around centres, tells you what to expect from us. If we don't deliver, we want to know so that we can do something about it.

Fees

For some of our courses we charge a fee. However, if you receive a qualifying benefit we won't charge you anything for tuition.

Please see a member of staff about fees or ask our Student Services on 0161 343 8899.

Did you know you can pay your fees in instalments?

If you enrol on a year long course where we charge fees, you can pay in instalments. You can pay us on a termly basis spreading the cost over a longer period of time and making it more affordable.

Learning works!

• "Learning new skills is enjoyable and a boost to my confidence. I will continue to learn new computer skills."
• "I was impressed with the course as it was for the people who knew nothing about computers."
• "I came from Germany and did not know much English but the course was okay."
• "I like being able to come to this small centre it's much more friendly."
• "Computers frightened me but now I am doing a qualification and know nearly as much as my kids."
• "You can learn at your own pace, and always a friendly face and a helping hand, for when you go wrong, no one rushes or interferes and does not treat you as if you were still in school, a nice place to learn."
• "The best 12 months of my life, very enjoyable."
• "I was nervous of using a computer, but the ease in which I found the step by step instructions to introduce me to the course, put me at ease straight away.