Funeral Directors and Clergy Consultation 2005

Bereavement Services

Bereavement Services would like to thank all Funeral Directors and members of the clergy of all faiths who took time to complete the annual questionnaire, which was sent out in April of this year.

Of the 42 questionnaires given out, we were pleased with the 28 which we received.

We value every comment expressed whether positive or negative and where possible use these comments to improve the service in anyway we can.

Funeral Directors

Generally, Funeral Directors were very pleased with the facilities at Dukinfield Crematorium and all Tameside Cemeteries.

• Booking facilities 88% satisfied
• Staff professionalism 100% satisfied
• Clarity of Information 81% satisfied
• Maintenance of Grounds 49% satisfied

Maintenance

The 49% satisfaction rate of the grounds maintenance was unsatisfactory. This service is currently provided by the District Assemblies. In order to raise standards, the issues in relation to the maintenance are currently being addressed.

Clergy

Ministers, Priests, Lay preachers and leaders of various faiths participated in the questionnaire.

"Delighted with Water coolers now available at the Chapel and in the office"

"Implementing a Service for the Dead' for the Catholic Community has been successful!"

"Our community are so very grateful for the installation of the Deity. This helps us in our grieving ritual".

The following issues have been included in our 2005/06 Business Plan

• Create separate entrance and exit at Dukinfield Crematorium Chapel
• To gain the 'Charter for the Bereaved.'
• To provide an electronic touch screen Book of Remembrance in the memorial lodge at Dukinfield Crematorium.
• That a rolling programme of repairs to Cemetery footpaths be implemented.
• To hold 'Open Door' visits at Dukinfield crematorium.

Once again, your feedback from the 2005 survey has been extremely helpful to us in the way we plan, deliver and monitor the service we provide.

It is our aim to carry out this consultation exercise annually as it has proved to be an excellent tool and has become an integral part of our business plan.

This year bereavement services has been accredited with Charter Mark and just recently with Quality Assurance.

Please do not hesitate to contact us with any views or comments, whether positive or negative and we can incorporate these in future consultations. Alternatively you can have your say at one of our 'Friends of the Cemetery' meetings.

Contact Information
Send us a Message	Registrar's Office Dukinfield Cemetery and Crematorium Hall Green Road Dukinfield SK16 4EP View local map
0161 330 1901 0161 342 2222 (Emergency Out of Hours)
0161 330 9566