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Housing and Council Tax Benefit

Housing Benefit/Council Tax Benefit Performance

April 2011 to March 2012

We continue to try to improve our services and monitor performance on a regular basis.

Listed below are Housing Benefit/Council Tax Benefit Best Value Performance Indicators:

Average time taken to process new claims in 2010/11 was 20.62 days against a target of 22.5 days.

Average time taken to process change of circumstances in 2009/10 was 9.21 days against a target of 8 days.

Average time taken to process new claims and change of circumstances: NI 181

  • Council Tax Benefit Target : 12 and a half days
  • Housing Benefit Target: 12 and a half days
Month Council Tax Benefit Housing Benefit Combined
Achieved
Days
Cumulative
Days
Achieved
Days
Cumulative
Days
Achieved
Days
Cumulative
Days
April 21.49 21.49 18.32 18.32 19.80 19.80
May 24.64 23.04 19.83 19.11 21.93 20.89
June            
July            
August            
September            
October            
November            
December            
January            
February            
March            

 

Page last updated: 6 March 2014