Housing and Council Tax Benefit
Housing Benefit/Council Tax Benefit Performance
April 2011 to March 2012
We continue to try to improve our services and monitor performance on a regular basis.
Listed below are Housing Benefit/Council Tax Benefit Best Value Performance Indicators:
Average time taken to process new claims in 2010/11 was 20.62 days against a target of 22.5 days.
Average time taken to process change of circumstances in 2009/10 was 9.21 days against a target of 8 days.
Average time taken to process new claims and change of circumstances: NI 181
- Council Tax Benefit Target : 12 and a half days
- Housing Benefit Target: 12 and a half days
| Month | Council Tax Benefit | Housing Benefit | Combined | |||
|---|---|---|---|---|---|---|
| Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
|
| April | 21.49 | 21.49 | 18.32 | 18.32 | 19.80 | 19.80 |
| May | 24.64 | 23.04 | 19.83 | 19.11 | 21.93 | 20.89 |
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Page last updated: 16 June 2011