Our Standards and Values

Town Halls and Community Buildings

• Customer Contact
  We can be contacted 24 hours a day, 7 days a week. If nobody is available to speak to you, then you can leave an answer phone message, fax or e-mail (and we will respond within 24 hours).
• Customer Complaints
  We will respond to all comments and complaints within 5 working days.
• Hire of Rooms
  We offer rooms for hire 7 days per week, 365 days per year within the confines of licensing law and subject to availability.
• Cleanliness
  All our rooms are cleaned on a daily basis and as required to meet customer needs.
• Safety
  Our rooms are subject to rigorous safety inspections on a regular basis.
• Cancellation
  We will always give notice of cancellation of events. Where possible an alternative venue will be offered.
• Choice
  We will offer a choice of rooms and menus to meet the needs of customers.
• Access
  We will provide access and facilities for disabled people.
• Staff
  We will provide courteous, friendly and well-trained staff to meet your needs.

If you are Unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by using the Complaints System.

How to Contact us:

Contact Information
Send us a Message	Facilities Management Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map
0161 342 5050