DDA - Index
The Disability Discrimination Act
What You Need to Know
A Guide for Small to Medium Businesses
Contents
Introduction
- How to use this guide
Section 1 - What is the DDA?
- What does the Act do?
- Structure and Timeline of the Act
- The Role of the Disability Rights Commission
- How the Act defines disability
- Why should your business comply with the Act?
Section 2 - Employment (DDA Part II)
- What is discrimination in Employment?
- Reasonable Adjustments in Employment
- When does the duty to make 'reasonable adjustments' arise?
- What is a 'reasonable adjustment'?
- Practical tips on making cost effective 'reasonable adjustments' for employees
Section 3 - Provision of Goods, Facilities and Services (DDA Part III)
- What does the Act say about providing Services?
- What is discrimination in the provision of Goods, Facilities and Services?
- Single and Joint Responsibility
- 'Reasonable Adjustments'
- When does the duty to make Reasonable Adjustments arise?
- What does Reasonable Adjustments mean?
- Can the cost of making Reasonable Adjustments be Reclaimed?
- Practical tips on making cost effective 'reasonable adjustments' in your service delivery
Section 4 - The Customers journey visiting your business
- Approaching the premises
- Entering the premises
- Making doors easier to use
- Finding a way around
- Lighting
- Getting around
- Access to goods
- Payment of goods
- Information about goods and services
- Communicating with disabled customers
- Facilities
- Getting out of the premises
- Access Auditing Service
Section 5 - Enforcement of the Act
Section 6 - Frequently Asked Questions
Section 7 - Sources of Help and Information
Appendices
Page last updated: 3 December 2007