ChoicE

(formerly known as the Residential Care Information Shop)

• Who can use us?
• How do I access the information?
• What information do we hold?
• The information Service cannot...
• Complaints

206 Stamford Street, Ashton-under-Lyne 0161 339 5355 0161 339 5355 choice4care@tamesidecab.cabnet.org.uk

ChoicE (Care and Home Options Independent ChoicE) provides an information service about all aspects of care homes in Tameside and those homes with nursing in Tameside and Glossop.

We provide information on the following home support services including cleaning, shopping, escort services, laundry services, frozen meals and the community response service, plus Day Care Centres, community groups and social activities for older people in Tameside.

Information is:

• Independent
• Free
• Impartial and
• Confidential

Who can use us?

The general public. Anyone may come to ChoicE to find out information on care homes and home support providers. You may still use our services if you are self-funding.

How do you access the information?

• Visit ChoicE (formerly known as the Residential Care Information Shop). It is organised like a library, where you can spend time, sit and browse through all the literature, including the Inspection Reports. You can also talk to someone about care services.
• By telephone, via postal/fax enquiry or email.

Opening Times:

• Monday: 10.00am - 2.00pm
• Tuesday: 10.00am - 2.00pm
• Wednesday: 10.00am - 2.00pm
• Thursday: 10.00am - 2.00pm
• Friday: 10.00am - 2.00pm
• Saturday: 10.00am - 2.00pm

What information do we hold?

• Leaflets of care providers who have given information. 
• Inspection Reports of care providers. These reports provide details of how the care providers are complying with regulatory standards and can be made available for you to look at. Inspection reports are also available on the Care Quality Commission site.
• List of Care Homes in Tameside .
• List of Care Homes with nursing (may also have residential places) in Tameside and Glossop.
• Leaflets of all the Home Support Providers listed by Tameside Adult Services.

The Information Service cannot...

• Direct your choice or otherwise interfere in your choice of Care Home or Home Support provider.
• Enter into discussions about individual Care Homes or Home Support provider.
• Accompany individuals to view Care Homes.
• Phone up Care Homes to make appointments for individuals to view or contact Home Support providers on behalf of you or the person you care for.
• Give financial advice about entering a Care Home.

Complaints

Should you wish to make a complaint about ChoicE (formerly known as the Residential Care Information Shop), please send details, either on a Complaints leaflet, available from ChoicE, or by letter to:

District Manager, Tameside CAB, 9 George Street, Ashton-under-Lyne, OL6 6AQ

Or, if you wish, you may speak to the manager at the above address.