Tameside Community Alarm Service
Tameside Community Response Service
24hr Reassurance from the Community Response Service
- What is the Community Response Service?
- Why have an alarm?
- How does it work?
- What response will you get?
- What equipment do you need?
- How much does it cost?
- How do I pay for the service?
- Additional alarms to help you maintain your independence
- Safeguarding Adults in Tameside
- How do I make a Complaint, Suggestion or Compliment
- How do you get a Community Alarm?
What is the Community Response Service?
It is an alarm service to help people live safely and independently in their own home. This service is for anyone living in Tameside either in private, rented or owner-occupied accommodation. It is available to anyone over 18 regardless of their personal circumstances.
Why have an alarm?
There are times when it can be worrying being alone. Your alarm can be used in and around your home during the day or night to send for help for various reasons such as:
- If you have an accident or incident inside your home
- If you hear a sound during the night
- If you suffer a medical emergency
- If you suffer from harassment
- If you suffer from antisocial behaviour
- If you are a victim of bogus callers
These and many other situations cause anxiety and distress not only for the person involved but also for your family and friends. The service is there to provide support and advice to put your mind at rest.
How does it work?
You can choose to have your alarm on a pendant around your neck or on your wrist.
Touch the button on the alarm and you will be connected to a member of staff at the Tameside Emergency Control Unit. There is a separate alarm unit (care phone) which has a powerful micorphone and loud speaker which enables that person to talk with and listen to you, even if you are in a different room. If staff cannot get a reply from you, they will send a Community Response Worker to your home.
Additional Devices (Telecare)
We now have a number of new Telecare sensors which can be added to your care phone. The sensors when installed can raise an alarm for your individual needs, such as; a pendant which activates if you have a fall and are unable to press your neck pendant, a sensor which will turn your light on it you get out of bed in the night, a flood detector, a heat detector, a bogus caller panic button and many more. The equipment being used around Tameside is built around the care phone, which some people are using in their homes already and is simply plugged in through the telephone system.
The sensors when installed, can indicated if there is a problem in the house such as;
- A build up of gas from a cooker
- A flood from taps being left on
- Part of the home being too hot (e.g. the cooker left on)
- The home is too cold (heating not working)
The sensors can also indicate if a person has a problem such as;
- Having fallen and being unable to get up
- Having got out of bed, fallen and not able to reach help
- Having wandered outside the home at an inappropriate time
When an alarm is triggered from one of the sensors a call will be activited through your care phone.
All videos are in Windows Media Format.
There is also a text version of the "Staying Safe at Home with Tameside Telecare" video available.
If you would like to order a DVD version which is available in English, Bangla, French, Gujarati, Polich, Urdu, Subtitles and BSL please order using our online form.
What equipment do you need?
The Community Response Service supplies and fits all the equipment needed. All you need in your home is an existing telephone socket and an electrical socket on the same wall.
How much does it cost?
The alarm is loaned to you for as long as you need it.
Prices for 2008/2009 are as follows:
- Weekly Charge = £4.89
- Fornightly Charge = £9.78
- Monthly Charge = £25.43 paid over 10 months
- Annual Charge = £254.28 (a bill for the year will be sent to your address)
How do I pay for the service?
Post Offices
You can pay your weekly or monthly charges at some Post Offices.
Cash Offices
You can pay your weekly or monthly charges at Tameside Cash Offices.
Cheque
Made payable to Tameside MBC and posted to the address above.
Direct Debit
You can pay your monthly charge (ten monthly payments on 15th of each month) by direct debit.
On-line
You can pay your bill on-line. Please note you will need to select "General Debtors" as the "Type of Payment" and use your customer billing number (which you will find on your bill) for the "Account Reference Number".
How do you obtain this service?
If you would like to find out more about this service contact us on the details below or complete the on-line application form. If you decide to use this service we will take details such as where you live, your health needs, contact details or relatives and neighbours. This information enables us to respond quickly to your call. Any information you give to us is strictly confidential.
Safeguarding Adults in Tameside
If you are being abused or suspect that somebody you know is being abused. Please do not ignore it. You can report your concerns or worries by contacting the Safeguarding Adults Team.
You do not have to give your name and any information will be treated confidentially. We will always respect the wishes and feeling of the person at risk of abuse.
Complaints, Suggestions and Compliments
Tameside Adult Services is committed to providing quality services.
We need to hear from you if you have any complaints, suggestions or compliments about the service you receive.
Other Useful Contacts
Choice - Information Shop for Older People
NHS Helpline - 0845 4647
Tameside Adult Services
Tameside Community Safety Unit
Tameside Hospital 
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 0161 342 5100
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 0161 342 5254
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