Consumer Information Pack
Consumer Information Pack
Index
Know the Law
- Your Rights When Buying Goods
- Your Rights When Buying Services and Unfair Terms
- Deposits
- Buying on Credit
- Warranties and Guarantees
- How to Complain in Person
- How to Complain in Writing
- Cancellation Rights and Doorstep Sales
- Distance Selling/Home Shopping
- Package Holidays
- Using an Expert
- Small Claim in the County Court
- Common Criminal Offences
Letters
- Letter 1 - To Seller Rejecting Faulty Goods
- Letter 2 - Letter Requesting a Refund - Failure to Rectify Faulty Goods
- Letter 3 - Requesting Repair or Replacement
- Letter 4 - Letter Before Action - Refund
- Letter 5 - To Seller Requesting Free Repair - Goods
- Letter 6 - To Seller Requesting Free Repair - Services
- Letter 7 - Advising of Intention to Have Work Completed by Another Trader
- Letter 8 - Letter Before Action - Remedial Costs
- Letter 9 - Agreeing Experts Report
- Letter 10 - To Finance Company - Faulty Goods
- Letter 11 - Letter to Finance Company - Faulty Goods on HP
- Letter 12 - To Finance Company - Repairs
- Letter 13 - Withdrawing from a Regulated Credit Agreement
- Letter 14 - Cancelling a Cancellable Credit Agreement
- Letter 15 - Letter to Trader making Time of Essence
| Contact Information | |
|---|---|
 Send us a Message |
 Trading Standards Tameside MBC Council Offices Wellington Road Ashton under Lyne OL6 6DL |
 0161 342 8355
|
|
 0161 342 2288
|
|
Page last updated: 28 September 2011