Consumer Information Pack

Letter 1

Letter to Seller Rejecting Faulty Goods

Your Name
Your Address

Date

The Owner or Company Secretary
Furniture Stores
Any Road
Anywhere X12 3YZ

Dear Sirs

Sale of Goods Act 1979 (as amended)

I am writing in connection with the purchase of description of goods purchased from yourselves, on the date, at a cost of £......... .

The following faults were discovered on delivery:

• List faults

I complained to you about these faults immediately after delivery and I have heard nothing further from you/the complaint has not been resolved. In accordance with my statutory rights under the Sale of Goods Act 1979 (as amended), i.e. that goods be of satisfactory quality, as described and fit for their purpose, I am writing to advise that I am rejecting the goods and wish to claim a full refund (or repair/replacement).

I look forward to hearing from you within the next fourteen days.

Yours faithfully

Sign and Print your name here

This is only a sample letter to give you guidance on what to write.

You will need to substitute your own details at the appropriate places (shown in bold).

Remember to keep a copy of your letter. Send it recorded delivery.

Don’t forget to sign it.