Consumer Information Pack

Letter 10

Letter To Finance Company - Faulty Goods

Your Name
Your Address

Date

The Manager or Company Secretary
Any Bank
Any Road
Anywhere X12 3YZ

Dear Sirs

Consumer Credit Act 1974 – Section 75

Account No. ……………………………

I enclose herewith copy letter I have today forwarded to name and address of supplier. This letter gives details about the problems experienced with details of product, which was purchased on date, at a cost of £......

The goods were purchased by way of a finance agreement/credit card with your company, as detailed above. In accordance with the provisions of s.75 of the Consumer Credit Act 1974, you have joint liability with the supplier of the goods for any breach of contract. I am therefore legally entitled to claim against you.

I wish to reject the goods and claim a full refund of the purchase price.

Yours faithfully

Sign and Print your name here

This is only a sample letter to give you guidance on what to write.

You will need to substitute your own details at the appropriate places (shown in bold).

Remember to keep a copy of your letter.

Send it recorded delivery.

Don’t forget to sign it.