Consumer Information Pack

Letter 2

Letter Requesting a Refund - Failed to Rectify Faults

Your Name
Your Address

Date

The Owner or Company Secretary
Electrical Stores
Any Road
Anywhere X12 3YZ

Dear Sirs

Sale of Goods Act 1979 (as amended)

I purchased description of goods from your shop on the date, at a cost of £....... The equipment has proved to be defective/ceased to work.

I have complained on a number of occasions, but you have failed to rectify the problems.

• List faults and actions

The Sale of Goods Act 1979 (as amended) requires you to ensure that goods are of a satisfactory quality and fit for their normal purpose. The goods clearly do not meet either of these requirements as you have been unable to rectify the faults within a reasonable period of time. You are therefore in breach of your contract with me. Accordingly, I am writing to advise you that I am rejecting the goods and claiming a full refund/replacement.

Yours faithfully

Sign and Print your name here

This is only a sample letter to give you guidance on what to write.

You will need to substitute your own details at the appropriate places (shown in bold).

Remember to keep a copy of your letter.

Send it recorded delivery.

Don’t forget to sign it.