Consumer Information Pack

Letter 3

Letter Requesting a Repair or Replacement

Your Name
Your Address

Date

The Owner or Company Secretary
Electrical Stores
Any Road
Anywhere X12 3YZ

 

Dear Sirs

Sale and Supply of Goods to Consumers Regulations 2002

I am writing in connection with the purchase of description of goods purchased from yourselves on the date at a cost of £.....

The following faults were discovered on delivery:

• List faults

I complained to you about these faults immediately after delivery and I have heard nothing further from you / the complaint has not been resolved. In accordance with my statutory rights under the Sale and Supply of Goods to Consumers Regulations 2002 ie. that goods be of a satisfactory quality, as described and fit for their purpose, I am writing to advise that I am requesting a repair/replacement.

I look forward to receiving a response within the next 14 days.

Yours faithfully

 

Sign and Print your name here

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This is only a sample letter to give you guidance on what to write.

You will need to substitute your own details at the appropriate places (shown in bold).

Remember to keep a copy of your letter.

Send it recorded delivery.

Don’t forget to sign it.