Consumer Information Pack

Letter 5

Letter to Seller Requesting a Free Repair - Goods

Your Name
Your Address

Date

The Owner or Company Secretary
Furniture Stores
Any Road
Anywhere X12 3YZ

 

Dear Sirs

Sale of Goods Act 1979 (as amended)

I am writing in connection with the purchase of a description of goods purchased from yourselves, on the date, at a cost of £...... The goods have developed the following faults:

• List faults

I have complained to you about these faults on previous occasions and, to date, I have received no response.

In accordance with my statutory rights under the Sale of Goods Act 1979 (as amended), i.e. that goods be of satisfactory quality, I write to request that a repair is effected immediately.

I look forward to receiving your reply within the next 14 days, failing which I will have no alternative but to take further action against you.

Yours faithfully

 

Sign and Print your name here

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This is only a sample letter to give you guidance on what to write.

You will need to substitute your own details at the appropriate places (shown in bold).

Remember to keep a copy of your letter.

Send it recorded delivery.

Don’t forget to sign it.