Service Charter

Customer Services

Performance Standards

Average wait time in Ashton Customer Services 11/12

Our target is 8.25 minutes

• April 2011 - Unfortunately we missed our target this month, wait time was 9.34 mins.
• May 2011 - Unfortunately we missed our target this month, wait time was 13.75 mins.
• June 2011 - Unfortunately we missed our target this month,  wait time was 15.09 mins.
• July 2011 - Unfortunately we missed our target this month, wait time was 14.27 mins.
• August 2011 - Unfortunately we missed our target this month, wait time was 10.80 mins.
• September 2011 - Unfortunately we missed our target this month, wait time was 14.64 mins.
• October 2011 - Unfortunately we missed our target this month, wait time was 8.39 mins.
• November 2011 - We are pleased to have achieved our target this month, wait time was 6.67mins.
• December 2011 - We are pleased to have achieved our target this month, wait time was 7.39 mins. 
• January 2012 - Unfortunately we missed our target this month, wait time was 9.06 mins.
• February 2012  - Unfortunately we missed our target this month, wait time was 10.67 mins.
• March 2012 - Unfortunately we missed our target this month, wait time was 10.95 mins. 

Percentage of Customers satisfied with the way the Officer dealt with their query 11/12

Our target is 99.3%

• April 2011 - We are pleased to have achieved our target this month, customer satisfaction was 100%.
• June 2011 - We are pleased to have achieved our target this month, customer satisfaction was 100%.
• August 2011 - We are pleased to have achieved our target this month, customer satisfaction was 100%.
• October 2011 - We are pleased to have achieved our target this month, customer satisfaction was 100%.
• December 2011 - We are pleased to have achieved our target this month, customer satisfaction was 100%. 
• January 2012 - We are pleased to have achieved our target this month, customer satisfaction was 100% 

Percentage of Customers Satisfied with Wait Time 11/12

Our target is 99.0%

• April 2011 - Unfortunately we missed our target this month, customer satisfaction with wait time was 95.45% 
• June 2011 - Unfortunately we missed our target this month, customer satisfaction with wait time was 94.29% 
• August 2011 - Unfortunately we missed our target this month, customers satisfaction was 93.51%.
• October 2011 - Unfortunately we missed our target this month, customer satisfaction was 98.7%.
• December 2011 - Unfortunately we missed our target this month, Customer satisfaction was 97.89%
• January 2012 - Unfortunately we missed our target this month, customer satisfaction was 98.80%