Area Action Plan 2007/2008

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Area Coordination Management Teams:

Area Action Plan 2007/2008

This action plan is developed from the Terms of Reference for Area Coordination Management Teams (ACMT) as approved by the Children and Young People Strategic Partnership in November 2006. The action plan has been developed in order to better specify and better communicate the kinds of actions and activities members of ACMTs can expect to undertake throughout 2007/08. Moreover, it includes specific performance measures that will allow the Partnership to judge progress over the coming year.

The action plan sits within the Tameside Children and Young People's Plan and is linked to the change for children agenda and the Tameside Workforce Development Plan.

The key change processes (around for example JASPER, child and family meetings, common assessment framework and lead professional) and tools to measure progress feature significantly in this management driven process to improve front line delivery of services.

The action plan is presented in draft form in order to receive wider comment from partners and agencies. Additional actions/amendments and performance measures that can be included in the action plan from partner agencies and managers are welcome.

The action plan was approved in principle by The Children and Young People's Strategic Partnership on 19 th April 2007.

The Partnership also noted that the action plan is currently before the four Area Coordination Management Teams where further drafting will be taking place, partner ownership promoted and issues not thought about or addressed can be included.

Prepared by Susan Garnett, Julie Lord, Bob Shaw
Area Coordinators

Date of this draft: May 29th 2007

Action	How	Performance Measure	By whom	By when
1. Develop improved local access to services
1.1 Support the development of Children's Centres and the core offer of extended/promotional services for schools. In particular, the delivery of a varied menu of support activities to children (at level 1/2 in the children's needs framework) parenting support including family learning	Securing opportunities to develop services on and off school/centre sites	Number of extended/promotional services (at level 1/2) developed	Children's Centres & Extended School & Area Coordination Management Team	On-going
1.2 Children and families are able to access additional/targeted services (i.e. services at level 2/3 in the children needs framework) at local venues and that their experience of these is a positive and easy one. In particular, support the development of arrangements for ‘swift and easy access/referral' as set out in the core offer for extended schools (cross reference with Section 2) and the implementation of the Service Information Directory	Securing opportunities (through external funding or internal reconfiguration) to commission additional/ targeted services located at existing universal services (e.g. schools, Children's Centres)	Number of children and families reporting positive experiences of services (e.g. through customer feedback surveys) (cross ref. section 3) Number of additional/targeted services at Extended Schools and Children's Centres Number of children and parents benefiting from additional/targeted services	Children's Centres & Extended School & Area Coordination Management Team	Jan 2008
1.3 Use the data gathered to supplement the Service Information Directory and inform the development and distribution of public information about local services. Link this work to the proposed Public Information Management and Marketing Group.	Develop joined-up local service information	Number of local publications/leaflets and other media	Children's Centres & Extended School	On-going
1.4
1.5 Identify what customer feedback is already collated by service areas	Audit existing arrangements (cross ref section 5)	Report on this	Strategy and Commissioning	Jan 2008
1.6 Identify and agree good practice in collecting customer information in a way that is robust enough to ensure reliable re-test year on year to ascertain improvement	Link to existing fora or create working group to progress this	Report on this	Strategy and Commissioning & Area Coordination Management Team	Jan 2008
1.7 Identify resources for above	As above	Resources identified	Strategy and Commissioning	March 2008
2. Promote and support the use of new integrated processes (JASPER, Common Assessment Framework, Child and Family meetings, Lead Professional, Information Sharing, Service Information Directory and Tameside Children's Needs Framework)
2.1 Promote the consistent application of JASPER, CAF, Child and Family meetings, Lead Professional, Service Information Directory and Children's Need Framework (this includes centrally based services) Including interim monitoring arrangements pending full scale implementation of monitoring arrangements	Review at Area Coordination Management Team meetings	Number of enquiries to JASPER by service Number of child and family meetings convened by service Number of completed CAFs by service Number of lead professionals appointed by service	Area Coordination Management Team	6 weekly
2.2 Develop actions arising from the above to further improve and embed the use of integrated processes	Development of actions arising from Area Coordination Management Team meetings	Number of actions identified Number of action completed successfully	Area based managers and Area Coordination Management Team representatives ISA working group	6 weekly
2.3 Consider how referral (or service request) systems operate across the four areas and identify how these may become simpler and easier. This action also links to the ‘swift and easy referral/ access' core offer for extended schools.	Area Coordination Management Team meetings Extended Schools Programme	Proposals for systems improvement to Partnership Executive	Area based managers and Area Coordination Management Team representatives with approval by Partnership executive	Dec 2007
3. Improve local arrangements for front-line delivery of services
3.1 a) Promote contact between staff located in the area b) Promote contact between specialist staff and teams. This is designed to foster a much greater understanding and awareness of the roles, responsibilities, constraints and challenges faced by colleagues	Development of contact events (e.g. topical interest events; agency or partner based issue events; lunch events; job shadowing)	Number of activities Number and mix of people attending. Feedback from participants	ACMT	Sept 2007 & on -going
3.2 Promote awareness of messages emerging from research on integrated working (‘what works') amongst managers and practitioners	Development of workshops/information sessions around models of integrated working	Number of workshops Number and mix of people attending. Feedback from participants	Area Coordination Management Team	On-going
3.3 Look at opportunities to pilot new ways of working and delivering integrated services arising from research and the experiences of other local teams' experiences	Include pilot projects that front-line staff can work on together	Improved efficiencies	Area Coordination Management Team	On-going
3.4 Positive perceptions from the public of service experiences	Commission customer feedback surveys	% of people reporting positive experiences of front-line service delivery (cross ref with 2.1)	Strategy and Commissioning (and Participation network)	Jan 2008
3.5 Create a directory of staff in the area showing names of staff, team, contact details and role. Consider how this can be linked to the Service Information Directory	Strategy & Commissioning to develop	Directory published	Area Coordination Management Team	Sept 2007
4. Develop and improve participation and consultation at local level
4.1 Undertake an audit of existing arrangements in area teams and central services for participation and consultation with children, young people, families, communities and service users in the area	Paper based audit (also cross ref with section 1)	Completed audit	Area Coordination Management Team	Jan 2008
4.2 Review these arrangements with a view to avoiding duplication and maximising opportunities for consultation at local level and seek new ways to consult.	Draft proposals	Action plan to develop this approach approved by Partnership Executive	Area Coordination Management Team	Jan 2008
4.3 Seek ways in which children, young people, families, communities and service users can better participate in area-based decision making	Draft proposal	Action plan to develop this approach approved by Executive	Area Coordination Management Team	Jan 2008
4.4 Establish twice yearly area based partnership/network meetings (or conference) to facilitate the inclusion of secondary partners (see Terms of Reference) and community members in area coordination to improve communications about the change for children agenda (including parents, children and young people and the voluntary, community and faith sectors)	To be developed by Area Coordination Management Team	Network (or partnership meeting)	Area Coordination Management Team	Jan 2008
4.5 To use the outcome based accountability ( OBA ) methodology (as adopted by the Partnership) to include community members in area based problem solving activities	Introduce OAB to Area Coordination Management Team	Number of outcome based accountability exercises	Area Coordination Management Team	On-going
5. Improve the management of integrated services at local level
5.1 Share understanding of staff workload/caseload allocation and management arrangements in each service with a view to identifying areas that might benefit from closer integration	Area Coordination Management Team meetings	Reported in team minutes Proposals for systems change to Partnership Executive	Area Coordination Management Team	Jan 2008
5.2 Explore the current use of area based resources and budgets with a view to identifying areas that will lead to maximising use of existing resources	Area Coordination Management Team meetings	Reported in team minutes Proposals for systems change to Partnership Executive	Area Coordination Management Team	March 2008
5.3 Examine the models of integrated working developed in Tameside (e.g. Sure Start, Behaviour Education Support Teams (BEST)) with a view to mainstreaming the aspects of best practices.	Presentations and workshops to Area Coordination Management Team and staff	Consolidated best practice review report published	Partnership	March 2008
5.4 Agree common competencies linked to the Common Core of skills and knowledge that can subsequently be adopted for use and inclusion in job descriptions	Local Children Workforce Development Strategy In liaison with ACMT	Number of job descriptions revised	Relevant service managers/ ACMT / Children Workforce Development Strategy leads	Jan 2008
5.5 Examine opportunities for increased early intervention and prevention through reconfiguration of current service arrangements	ACMT meetings	Proposals to Partnership Executive	ACMT and Strategy and Commissioning	March 2008
5.6 Examine service reviews and inspection reports for intelligence about the workings of local services to help identify area actions to improve integrated working	ACMT meetings	Number of actions identified	ACMT	Yearly begin Dec 2007
6. Training
6.1 Look for and foster joint training and development opportunities for area based staff	Training & development opportunities raised at ACMT meetings	Number of training & development opportunities involving area staff from partner agencies – annual count	AC, Managers and training unit	6 weekly
7. Team review
7.1 To review the functioning, remit and membership of ACMT	ACMT	Completion of review	Area Coordinator	Yearly first March 2008
8. Monitor progress towards the greater integration of services for children and young people
8.1 Adopt and adapt the ‘Capability Maturity Model for Integrated Working ¹' or other appropriate model for area use to assess current position and monitor progress	Study model and amend as needs be for area use	Agree adapted/adopted model	Area Coordinators, Strategy and Commissioning unit	Oct 2007
8.1.1 Actions arising from use of model to be discussed and agreed	To be developed by ACMT	Number of actions	ACMT & Partnership	Jan 2008
8.1.2 Reassessment of position	To be developed by ACMT	Movement from level 1 to level 5 over time	ACMT & Partnership	Yearly
9. Undertake an area profile of need and services and draw up an area action plan
9.1 Develop an area profile of need and services to inform future area planning and commissioning	Development of an area profile template that shows discreet area data on needs and services, includes a service map and references borough-wide specialist services	Production of area profile	Principle role: Strategy and Commissioning team Reference and contributory group: ACMT	Sept 2007
9.2 Develop an area action plan that identifies local, key activities and performance indicators of progress and review this as required	By reviewing the current action plan and updating this in the light of the area profile and the activities of the year	Publication of action plan	Principle role: Strategy and Commissioning team Reference and contributory: group ACMT	March 2008

¹ See http://www.everychildmatters.gov.uk/resources-and-practice/IG00151/ Link to External Website

Page last updated: 23 October 2008