Housing Strategy - Customer Information
Housing Strategy
Customer Information
Housing Strategy 
Private Rented Properties Homelessness Rent Deposit Scheme Supporting People Property Standards Nuisances Accommodation Inspections Energy Efficiency Opening Hours Customer Service
Housing Strategy
In March 2000 Tameside MBC transferred ownership of its homes to New Charter Housing Trust and Ashton Pioneer Homes. The Council still has a strategic role in addressing housing problems, and setting and delivering housing objectives and policy.
Our aim is to make Tameside an area where people want to live and work by providing more housing choice, better qualify homes and sustainable communities.
Our Housing Strategy is being renewed at present and our 2008-2012 Strategy will be available this autumn. However, if you would like a copy of the 2004-2009 Tameside Housing Strategy please contact
0161 342 2558/2387 or 
Send Housing Strategy a Message
Private Rented Properties
For private rented properties please refer to the local media and estate/letting agents.
Homelessness, Housing Advice and Assistance
We oversee the contract for the Housing Options Centre which provides information and advice for people looking for accommodation in Tameside, and households who are threatened with homelessness.
We are required by law to have a Homelessness Strategy for Tameside. This strategy is also currently being renewed. If you would like a copy of the Homelessness Strategy call:
0161 342 2558/2387 or Send Homelessness Housing Advice and Assistance a Message
Rent Deposit Scheme
The Tameside Housing Options Centre coordinates a Rent Deposit Scheme to assist people wanting accommodation in the Private Rented Sector.
For more information call:
0161 331 2700 or visit the Tameside Housing Options Centre at 119-125 Old Street, Ashton-under-Lyne OL6 7RL
More information on the Rent Deposit Scheme.
Supporting People
We have a comprehensive, high quality thriving Supporting People Programme in Tameside, which aims to ensure that vulnerable people receive the opportunity to improve their quality of life by providing quality and affordable supported housing services that promote independence.
To find out more about the Supporting People Strategy please see Supporting People in Tameside or call the Supporting People Coordinator:
0161 342 3267 or Send Supporting People a Message
Property Standards - Tenant Complaints
If you have a complaint about the standards of the property you are renting and your landlord is not taking any action, we are able to provide advice, assistance and, if necessary, take legal action to improve the conditions.
Nuisances
If you have an issue with a neighbouring property causing a problem to your home, such as a leaking gutter causing dampness, we will investigate and, in the first instance, try to persuade your neighbour to carry out any necessary works. Where persuasion fails we may be able to take legal action.
Accommodation Inspections
We can inspect accommodation to ensure it meets the relevant standards:
- Housing of Multiple Occupation for their compliance with current housing standards
- For Immigration purposes
- To check it's suitability for Asylum Seekers
Call the Housing Administrative Officer on:
0161 342 2387/2558 or Send Accommodation Inspections a Message
Energy Efficiency
The Enery Team provides advice on how to improve the energy efficiency of your home and save money on your gas and electricity bills. They will also be able to advise on the latest grants that are available to improve the energy efficiency (heating/insulation) of your home. For a free Home Energy Check and further information call the Energy Advice Centre on 0800 512012
Office Opening Hours
- Monday - Wednesday: 8.30am - 5.00pm
- Thursday: 8.30am - 4.30pm
- Friday: 8.30am - 4.00pm
Customer Service Commitment
- If we cannot deal with your query at the first point of contact, we will agree a convenient time to call back.
- We will respond to emails within 1 working days.
- We will respond to letters within 5 working days.
We are committed to providing outstanding customer service, but if you do not receive satisfactory service and are unable to resolve the matter with Officers from the Housing Strategy Team, you can register a complaint online.