Pay It
Book It
Find It
Report It
Apply For It
Say It
Continual Improvement Group
The Supporting People (SP) Continuous improvement Group (CIG) was set up in 2007 in response to falling standards in services.
The group is made up of about 8 core providers with others opting into the group for specific pieces of work. The group is chaired by an SP officer.
Since its inception the group has developed several key areas of work with providers including a Core Induction Package for staff in SP funded services, an Equality Conference and a move-on application process for short term services.
Equality Conference Report
The CIG held an Equality Conference in September 2008 that looked at the broader issues involved in ensuring that services’ access and delivery promoted a good quality service to all applicants.
Workplan 2009-10
| Area | Lead Responsibility / Involvement | Action | Target Date |
|---|---|---|---|
| Data Protection Training | BG | Speak to PT about producing learning CD's for distribution to Providers | August 2009 |
| Freedom of Information Act Training | BG | As above | August 2009 |
| Health and Safety Risk Assessments | BG | Tell Providers to book on the Tameside Training Consortium Course (TTC). | August 2009 |
| Child Protection | BG | Tell Providers how to book on the free TMBC course | August 2009 |
| Adult Protection | BG | Tell providers to book on TTC course | August 2009 |
| Equalities Scheme | BG | To send example/template Equalities Scheme to providers | September 2009 |
| Move-on strategy | BG/GC/IS/HC/CC/AC | To invite service users to workshop to agree a process | BG/GC to meet Sept 09Workgroup October |
| Fair Exit | LT/GC | LT and GC to meet with MH to discuss training re housing law and good practice in dealing with difficult behaviour | Training to take place January/Feb 2010 |
| Positive Risk taking | LT | This will be provided through the TTC from January with amended case studies to reflect SP client group | January 2010 |
| Equality Impact assessments | LT | LT to speak to Marie Hurley to provide training through the TTC | April/May 2010 |
| Service User Involvement training | CIG | The group agreed this could take the form of a one-day event with workshops to showcase good practice across SP client groups Service users would be involved in delivery of workshops and some training would be given to service users in delivering the workshops CIG to meet to discuss early 2010. | May/June 2010 |
| Recruitment training for service users – this will also give skills for use in tendering | BG/CC/CF/GC/HC/AC/CIG | Recruit service users from S/T services to be involved in recruitment and tendering. CC will ask if Creative Support trainer would like to be involved. Design training using Nacro’s training as starting point. CF to check this is OK. Deliver training - this would involve generic training and would produce question sets by client group. Develop good practice guidance about involving service users in recruitment | September -January 2010 |
| Tendering Training for service users | SP team - Speak to SH and DW | Provide overview training and workshops/role play for practice | Feb/March 2010 |
| QAF Reference Groups | CC/GC/BG/N Ditchfield/CF/AC/HC/IS/DG/LG |
To contact Sitra expressing CIG interest. To be involved in reference group depending on time commitments |
August 2009 |
Twitter
Facebook
