Hurley Associates - Training Courses

Upcoming Training Courses

If you are interested in attending any of the courses below, please complete the booking form 97.44 KB . 

For any queries, please contact:07757 104 520 marie.hurley@ntlworld.com

Course Outline

The Quality Assessment Framework sets the standards expected in the delivery of Supporting People services. Level A denotes excellence and services achieving this standard consistently can be seen as leaders in their field, a model to aspire to at a time when meeting performance targets and providing best value are high on the procurement agenda. This course is aimed at front line staff and Team Managers and includes strategies to develop a service from level B to level A in the QAF and to ensure their service is of the highest possible standard. Participants will have the opportunity to work through practical and simple ways of including the principles of the QAF in everyday project work as well as considering ways of providing evidence for a validation visit. Participation will create an action plan to enable them to move from level B to level A in the Quality Assessment Framework.

Learning outcomes

Course participants will be able to:

• Describe ways to incorporate mechanisms for continuous improvement within Supporting People services
• List ways of developing partnership working to enhance Supported Housing schemes
• Create an action plan to enable their Supported Housing project to move from level B to level A

Course Outline

To achieve the standards set out in the QAF evidence is required from service users to confirm that standards have been met. Involving service users in their communities is vital to achieve the higher standards laid down in the framework. This course will look at how to ensure tenant involvement is an integral part of your service and how this commitment can be transformed into achieving level A in the QAF. The course is aimed at Managers who are responsible for Supported Housing projects and will consider practical ways to ensure a culture of service user involvement is embedded into the day to day work of projects.

Learning Outcomes

• Describe the relevance of Service User Involvement in the context of the current climate in the field of supported housing.
• List practical ways to ensure the principles of Service User Involvement are embedded in the work of front line staff.
• Generate evidence of Service User Involvement that will meet level A requirements of the QAF.

Course Outline

This one day course is aimed at front line project staff who are new to working with drug users in their supported housing projects, or who may have minimal contact with this client group.  The course is both interactive and informative and will provide an introduction to drug use and this raises.

Learning Outcomes

• Explore attitudes and perceptions of drug users and why people use drugs.
• Explore the most common drugs and their effects.
• Consider some common risks faced by drug users when using or under the influence of drugs.
• Provide a basic overview of the health issues raised by drug use including blood borne viruses.

Course Outline

A high percentage of applicants to supported housing schemes have problems relating to drug misuse, and this service user group can often be chaotic and difficult to engage and work with.

This course is aimed at staff who work with drug users in supported housing schemes to enable them to deal with the issues presented by this group in a positive and inclusive way.

This course will provide the opportunity to explore the principles of providing effective support services to drug users and to develop strategies to manage the difficulties that may arise from this.

Learning Outcomes:

• Explore the link between homlessness and drug use.
• Describe the support and risk management needs of drug users.
• List strategies to work effectively with drug users.
• Map the types of services available to support people who misuse drugs.

Course Outline

An opportunity to develop knowledge and understanding of different belief systems and he we can use this knowledge to provide best practice in service delivery, particulary in the form of cultural activites/events at projects.

Learning Outcomes:

• Be able to plan, organize and deliver cultural events at their project.
• Generate evidence for the QAF standards around service user involvment and Fair Access, Diversity and Inclusion.

This course is ideal for staff who work with a wide range of different cultures, people who want to develop a sound understanding of different belieff systems and managers who lead a diverse staff team.

Course Outline:

This course provides a comprehensive overview in the skills required for effective, professional and personal goal setting.  It will help people to identify appropriate and realistic goals,develop and implement action plans, and measure their success.  The course will look at motivation, barriers to successful completion of goals and maintaining momentum.

This course is aimed at front line workers to help improve support planning and front line managers to assist in action planning.

Learning Outcomes.

• To develop a clear understanding of the technique of setting goals.
• To be able to identify motivating factors behind appropriate goal setting.
• To develop realisitc and motivating action plans.

Participants will be albe to take away templates and practical guidance for their day to day use.

This course looks at the different causes and types of conflict, enabling participants to develop confidence ans skills in dealing with different types of situations.  The course develops assertiveness skills and confidence.

Learning Outcomes:

• Describe different types of conflict.
• Develop strategies and techniques to deal with conflict.
• Develop assertiveness skills and self confidence.

This course is aimed at staff who work with service users who struggle in managing conflict appropriately.  This course will provide tools and strategies for workers to help service users identify and deal with their anger/conflict issues more effectively.