Getting in Touch

You can get in touch with us in numerous ways - all designed to make your dealings with the council as easy and efficient as possible:

In Touch Tameside

Our In Touch Tameside Information Centres are in all of the borough's libraries. Using award-winning computer technology, library staff can answer thousands of questions about council services. They can help you find out about refuse collections or book school meals. You can pay council bills by credit/debit card and cheques. Some libraries even have specialist staff available who can give council tax and benefits advice.

Library Locations and Opening Times.

Customer Service Centres

There are now nine In Touch Tameside Customer Service Centres including five in Libraries, where people can get information and advice on any council service including specialist advice. To contact any of these centres call 0161 342 8355. View Customer Service Centres Opening Times.

General Call Centre

The General Call Centre aims to provide a positive image of the Council to all customers both internal and external who contact us by means of telephone, fax or e-mail. They will ensure a quick and responsive reply in a polite and courteous manner. View the General Call Centre Service Charter.

Alternative Communications and Access to Information

For those people with a disability or who have communication difficulties, Tameside Council information can be accessed in a number of ways, via a range of support services, and all our information centres and In Touch Tameside centres have suitable access points for wheelchair users.

Tameside Interpreting and Communication Service (TICS) provides communication support for Deaf and Hard of Hearing people, by way of Sign Language Interpreters, Lip speakers, Deaf blind hands on or manual interpreters, speech to text and palartypists.

For those who do not have English as a first language, the council has access to interpreters who provide face-to-face and telephone interpretation in up to 40 languages. At Customer Service Centres we have officers with a range of Asian language skills.