Ombudsman

If you have a complaint about the Council, which you do not think the Council has dealt with properly or you remain dissatisfied by the response you received to your complaint, you can complain to the Local Government Ombudsman, who is independent of the Council and who will investigate and see if the Council is wrong or has acted improperly. 

You can make a complaint online through the Ombudsman's website www.lgo.org.uk or you can download a complaint form to complete www.lgo.org.uk/complain.htm or you can write directly to:

The Local Government Ombudsman, Beverley House, 17 Shipton Road, York YO30 5FZ
01904 380 0200 (Advice Line: 0845 602 1983) 01904 380 0269 enquiries@lgo.org.uk

If your complaint is not about the Council but about New Charter Housing you can complain to the Housing Ombudsman, who investigates complaints about registered social landlords.

0845 712 5973 (Website: www.ihos.org.uk )

In relation to other types of complaint eg against MPs, Health Services etc there are Ombudsman who are appointed to investigate and the right Ombudsman for your complaint can be found at: www.bioa.org.uk or by telephoning 0208 8894 9272.