24 Hour Control Centre

Percentage of Calls Answered within 20 Seconds

This graph shows the percentage of calls answered within 20 seconds. 84% of the calls we take have to be answered within 20 seconds.

• April 2008 - we are pleased to have achieved our target this month.
• May 2008 - unfortunately we went slightly under our target by .8%. This was caused by an increase in the number of calls coming through during the 2 Bank Holiday closure periods.
• June 2008 - we are pleased to have achieved our target this month.
• July 2008 - we are pleased to have achieved our target this month.
• August 2008 - we are pleased to have achieved our target this month.
• September 2008 - we were very slightly under our target figure this month because we took more calls than usual.
• October 2008 - we were very slightly under our target figure this month because our workload has continued to increase slightly.
  

National e-service delivery standards  are being developed for various Local Authority services. This particular standard is one of the National e-service delivery standards, for customer services, that Tameside MBC has adopted.

This graph shows the cumulative average of calls answered within 20 seconds on 0161 342 2222. Our target is to answer 84% of calls within 20 seconds.