Service Charter

Satisfaction Levels

Customers satisfied with the wait time

Bi-monthly, we monitor the number of customers satisfied with the time they had to wait before answer by the Call Centre. Our target is currently 98.5%. 

• May - We are pleased to have achieved our target this month.

Customers satisfied with the way staff dealt with them

Bi-monthly, we monitor the number of customers satisfied with information given to them by the Call Centre. Our target is currently 99%. 

• May - We are pleased to have achieved our target this month.