Service Charter - Service and Performance Standards
Service Charter
Number of Calls Answered within 20 seconds
Each month we monitor the number of calls answered within 20 seconds. Our target is currently 80%. The graph below shows you how we are performing.
% answered under 20 secs
April 2011 - This month the Call Centre answered 64% of calls within 20 seconds
May 2011 - This month the Call Centre answered 65% of calls within 20 seconds
Page last updated: 6 June 2011