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About This Page

Accessibility Rating: WAI Accessibility AA

WAI Accessibility AA

(Accessibility Statement)

Service Charter - Service and Performance Standards

Home -> Advice and benefits -> Community advice

Service Charter

Number of Calls Answered within 20 seconds

Each month we monitor the number of calls answered within 20 seconds. Our target is currently 80%. The graph below shows you how we are performing.

Call Centre % of calls answered within 20 seconds

Graph showing Number of Calls Answered within 20 seconds

Page last updated: 8 October 2008

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