Service Charter - Service and Performance Standards
Service Charter
Satisfaction Levels
Customers satisfied with the wait time
Bi-monthly, we monitor the number of customers satisfied with the time they had to wait before answer by the Call Centre. Our target is currently 98.5%.
- May - We are pleased to have achieved our target this month.
- July - We are pleased to have achieved our target this month.
- September- We are pleased to have achieved our target this month.
- November - We are pleased to have achieved our target this month
Percentage of Customers Satisfied with Wait Time

Customers satisfied with the way staff dealt with them
Bi-monthly, we monitor the number of customers satisfied with information given to them by the Call Centre. Our target is currently 99%.
- May - We are pleased to have achieved our target this month.
- July - We are pleased to have achieved our target this month.
- Sept - We are pleased to have acheived our target this month.
- Nov - We are pleased to have acheived our target this month.
Percentage of Customers Satisfied with the way in which they were dealt with

Page last updated: 17 December 2009

