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Service Charter - Service and Performance Standards

Service Charter

Satisfaction Levels

Customers satisfied with the wait time

Bi-monthly, we monitor the number of customers satisfied with the time they had to wait before answer by the Call Centre. Our target is currently 98.5%. 

  • May - We are pleased to have achieved our target this month.
  • July - We are pleased to have achieved our target this month.
  • Sept - Unfortunately we did not achieve our target this month.This was due to a high volume of calls.

% of Customers Satisfied With Wait Time

Customers satisfied with the way staff dealt with them

Bi-monthly, we monitor the number of customers satisfied with information given to them by the Call Centre. Our target is currently 99%. 

  • May - We are pleased to have achieved our target this month.
  • July - We are pleased to have achieved our target this month. 
  • Sept - We are pleased to have acheived our target this month.

% of Customers satisfied or very satisfied with Information Given


Page last updated: 14 October 2008