Service Charter

Satisfaction Levels

Customers satisfied with the wait time

Bi-monthly, we monitor the number of customers satisfied with the time they had to wait before answer by the Call Centre. Our target is currently 98.5%. 

• May - We are pleased to have achieved our target this month.
• July - We are pleased to have achieved our target this month.
• September- We are pleased to have achieved our target this month.
• November - We are pleased to have achieved our target this month

Percentage of Customers Satisfied with Wait Time

Customers satisfied with the way staff dealt with them

Bi-monthly, we monitor the number of customers satisfied with information given to them by the Call Centre. Our target is currently 99%. 

• May - We are pleased to have achieved our target this month.
• July - We are pleased to have achieved our target this month. 
• Sept - We are pleased to have acheived our target this month.
• Nov - We are pleased to have acheived our target this month.

Percentage of Customers Satisfied with the way in which they were dealt with