Service Charter

Satisfaction Levels

Customers satisfied with the wait time

Bi-monthly, we monitor the number of customers satisfied with the time they had to wait before answer by the Call Centre. Our target is currently 98.5%. 

• May - We are pleased to have achieved our target this month.
• July - We are pleased to have achieved our target this month.
• Sept - Unfortunately we did not achieve our target this month.This was due to a high volume of calls.

Customers satisfied with the way staff dealt with them

Bi-monthly, we monitor the number of customers satisfied with information given to them by the Call Centre. Our target is currently 99%. 

• May - We are pleased to have achieved our target this month.
• July - We are pleased to have achieved our target this month. 
• Sept - We are pleased to have acheived our target this month.