Service Charter

Customer Services

Performance Standards

Our target is 8.25 minutes

• April 2008 - Unfortunately we did not achieve our target of 8.25 mins, wait time was 8.56 mins. This was due to the number and complexity of enquires.
• May 2008 - Unfortuntaely we did not achieve our target of 8.25 mins, wait time was 9.70 mins. This was due to the complexity of Housing Benefit enquires which took longer to resolve.

Our target is 99.10%

• April 2008 - We are pleased to have achieved our target this month, customer satisfaction was 99.88%.
• June 2008 - We are pleased to have achieved our target this month, satisfaction was 99.89%

Our target is 98%

• April 2008 - We are pleased to have achieved our target this month, customer satifaction was 100%.
• June 2008 - We are plaased to have achieved our target this month, satisfaction was 99.64%