Service Charter
Customer Services
Performance Standards
Average wait time in Ashton Customer Services 2019
- April 19 – We are pleased to have achieved an average wait time of 10.46 minutes.
- May 19 - We are pleased to have achieved an average wait time of 13.81 minutes.
- June 19 - We are pleased to have achieved an average wait time of 7.92 minutes.
- July 19 - We are pleased to have achieved an average wait time of 9.63 minutes.
- August 19 - We are pleased to have achieved an average wait time of 6.59 minutes.
- September 19 - We are pleased to have achieved an average wait time of 7.24 minutes.
- October 19 - We are pleased to have achieved an average wait time of 6.11 minutes.
- November 19 - We are pleased to have achieved an average wait time of 8.45 minutes.
- December 19 - We are pleased to have achieved an average wait time of 4.17 minutes.
- January 20 - We are pleased to have achieved an average wait time of 5.84 minutes.
Percentage of Customers satisfied with the way the Officer dealt with their query 2019
- June 19 - We are pleased to have achieved our target this month customer satisfaction was 100%
- August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
- October 19 We are pleased to have achieved our target this month customer satisfaction was 100%
Percentage of Customers Satisfied with Wait Time 2019
- June19 - We are pleased to have achieved our target this month customer satisfaction was 100%.
- August 19 We are pleased to have achieved our target this month customer satisfaction was 100%
- October 19 We are pleased to have achieved our target this month customer satisfaction was 100%