Service Charter

Refuse Collection

The Council is responsible for the collection and disposal of household refuse. This is a vital service that makes the borough a healthy, safe and clean place to live.

We will:

• Collect your refuse on the same day each week (with the exception of Christmas day and new years day)
• Advertise well in advance any changes to the collection service in the local press
• Give you a date for collection and collect bulky household waste within 7 days of request being made at any customer service centre
• Provide facilities for recycling waste

You can help us by:

• Putting the refuse bin out to the edge of your property for emptying and collecting it after emptying. Special arrangements can be made if you are unable to do this
• Making sure refuse sacks are tied
  Making sure your bulky household waste is easily accessible, on the day we have arranged to collect it
• Using the recycling facilities and composting garden waste

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online