Service Charter

Street Cleaning

The Council is responsible for keeping the Borough clean and free of litter.

We will:

• Undertake mechanical and manual sweeping activities at frequencies which seek to ensure that town centres and residential areas are free from litter and road detritus.
• Remove accumulations of rubbish from Council land.
• Empty litter bins at a frequency which is intended to empty them before they become full.
• Help with your locally organised clean-ups.
• Offensive and racist graffiti to be dealt with within 2 working days and all other graffiti within 10 working days of receipt of a signed indemnity from the owner of the property.
• Endeavour to deal  with the removal of syringes within 24 hours. 

You can help us by:

• Being tidy with your litter and chewing gum
• Using the free refuse tips
• Having waste collection contracts for your business
• Not leaving your dog’s mess for others
• Not "Fly Posting" - it’s untidy and illegal
• Not parking where you want us to clean
• Reporting your concerns to us - use the online reporting system

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online.

Report a Problem

Report a Problem

You can get in touch with us:

Visit any Customer Service Centre situated in your Local Council Office or Town Hall or: