Trees and Privets

Our Service Charter for this area is as follows:

The council has a routine programme of inspecting all trees on the highway and other public land. The programme is aimed at ensuring that trees are not only safe but also that they are not causing obstructions to traffic signs and traffic lights etc.

• We will inspect all trees on the highway and other public land e.g. grass verges on a regular inspection programme
• We will investigate complaints of overhanging trees within 48 hours
• We will advise customers who request us to deal with dangerous or overhanging trees how quickly the matter will be dealt with when the issue cannot be resolved within 5 working days
• We will make safe any dangerous trees within 24 hours e.g. put signs up, fence off etc. if the problem can't be dealt with by the Authority and needs specialist attention

You can help us by:

• reporting incidents of dangerous or overhanging trees to us - use our online reporting system - giving precise details including locations of trees etc.

You can contact us by:

	to the Council Offices, Wellington Road, Ashton under Lyne, OL6 6DL - Marked "Trees and Privets"
	0161 342 8355
	visit any Customer Service Centre situated in your Local Council Office or Town Hall

If you are unhappy

If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online