Environmental Services Standards - Recycling
Our Standards of Customer Service
2008-2009
Recycling
View Environmental Services' Service Standards
| Service Standard | Target 2008/09 |
Success Rate |
Target 2009/010 |
|---|---|---|---|
|
Provide trained staff that are polite and courteous (Staff Customer Care Training). |
100% | 100% | 100% |
|
Treat all personal information with respect and confidentiality, providing private interview arrangements where necessary. |
Private interview rooms available at all Council Offices. | ||
|
Provide translation and interpretation facilities when needed. |
We continue to provide the full range of translation services and have implemented the Language Line Service. | ||
|
Arrange home visits for those who are housebound or disabled. |
We continue to provide home visits on request. | ||
|
Deal with any complaints about our service according to the Council's complaint procedure. |
100% | 100% | 100% |
|
Publicity |
15 press releases | 15 press releases | 15 press releases |
| Promotional Events We aim to actively encourage events and provide school assembly talks or visits to the Ash Road Environment Centre upon request. |
50 | 50 | 50 |
Other Key Achievements
Tameside MBC now has 61 recycling sites spread throughout the Borough collecting a variety of materials.
All properties, including rural housing are now covered by the blue bin paper collection scheme.
All properties in Tameside with a garden have access to the brown bin collection service.
88,000 properties are covered by a Managed waste collection which includes a kerbside recycling collection for glass, cans and plastic bottles.
The Recycling Section regularly attends meetings with officers from other Greater Manchester Authorities to discuss the future of waste management in the region.
Cost of Waste Collection Per Head of Population £46.96 (includes refuse collection and recycling collection)
| Contact Information | |
|---|---|
 Send us a Message |
 Recycling Section Tameside MBC Council Offices Wellington Road Ashton under Lyne OL6 6DL |
 0161 342 8355
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 0161 342 2266
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