Environmental Services Standards - Trading Standards and Consumer Advice
Our Standards of Customer Service 2007-2008
Trading Standards and Consumer Advice
View Environmental Services' Service Standards
It is important that you know what standard of service to expect from us and what to do if things go wrong. We aim to:
| Service Standard | Target 2006/07 |
Success Rate |
Target 2007/08 |
|---|---|---|---|
|
Answer all telephone calls within 4 rings (10 seconds). |
85% |
73% |
85% |
|
Respond to all service requests within the agreed timescale. |
90% |
71% |
90% |
|
Provide trained staff who are polite and courteous (Staff Customer Care Training). |
80% |
95% |
100% |
|
Treat all personal information with respect and confidentiality, providing private interview arrangements where necessary. |
Private interview rooms available at all Council Offices. |
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Provide translation and interpretation facilities when needed. |
We continue to provide the full range of translation services and have implemented the Language Line Service. |
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Arrange home visits for those who are housebound or disabled. |
We continue to provide home visits on request. |
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Carry out inspections according to risk, statutory requirement or as a result of a complaint. |
The section continues to inspect 100% of high and medium risk premises due for inspection |
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Deal with any complaints about our service according to the Council's complaint procedure. |
100% |
100% |
100% |
|
Food Sampling |
100 |
104 |
100 |
|
Inspections |
10 |
10 |
10 |
|
Promotional Activities |
10 |
20 |
20 |
|
Personal Callers to Service |
100% |
100% |
100% |
| Under Age Sales We will carry out at least 50 test purchases of age restricted goods. |
65 |
136 |
65 |
Other Key Achievements
In addition to the above we have:
- Introduced a Fair Play Charter scheme for the motor trade
- We operate a laboratory that meets international specifications
- We also lead a Nationally recognised Consumer Support Network
- We are now integrating with Consumer Direct, a national consumer help-line for first point advice.
- Carry out consultation exercises in accordance with the Division's Quality System
The Cost Per Head of Population for the Trading Standards and Consumer Service Section is £3.47.
| Contact Information | |
|---|---|
 Send us a Message |
 Trading Standards and Consumer Services Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map 
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 0161 342 8355
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 0161 342 2288
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