Help with Social Care
Help with Social Care from Adult Services
Frequently Asked Questions
- Who can we help?
- How may we be able to help you
- Will we be able to help you?
- Can you contact Adult Services direct?
- Is there a charge for the service?
- Is the service confidential?
- What if you are in hospital?
- How do you contact Tameside Adult Services?
- When are we open?
- Having Your Say
- Safeguarding Adults
- Useful Contacts
For a quick look at some of the services available for people with a hearing, sight or mobility problem, carers and people struggling to keep their independence, you can watch our 6 minute DVD, which is called Help with social care from Adult Services. You can also watch the 11 minute DVD, which is the British Sign Language version
If you do not have Realplayer, please visit www.real.com
(for free Realplayer download).This page explains how Tameside Adult Services can help you live as independently as possible.
Who can we help?
We can help adults who are having difficulties with daily living tasks and feel they are losing their independence.This may be due to a physical, sensory or learning disability, or age. We also support carers who feel they need support looking after someone.
Even if you are paying for your own care, we can give you information, advice and support. If you are paying for your own care, you are considered to be "Self funding". If you are a Self funder and not receiving any of our adult care services you are still entitled to help, information and advice about staying in your own home or moving into a care home.
Our Customer Care Officers will be pleased to advise you and can make home visits if necessary. We can provide information in a wide range of different formats and will provide an interpreter if necessary. Additionally, highly trained Welfare Rights Officers are available and can advise you about benefits, allowances and pension entitlements.
How may we be able to help you
There is a wide range of services provided, including:
- Specialist advice and information
- Help to manage your personal care in your own home
- Help with meals
- Equipment and adaptations to help you live at home
- Blue Badge Scheme
- Support for those with a visual impairment or who are Deaf or hard of hearing
- Information about other services and organisations who may be able to help you.
Will we be able to help you?
To find out whether we are able to offer you support, we will ask you questions about your situation. We call this a Contact Assessment. This can be done over the phone or by visiting Stalybridge Resource Centre. Where this is not possible, we may visit you at home.
Once we have gathered this information we must apply guidelines, called Eligibility Criteria, to see if you are entitled to our services.If you do meet our criteria for service, we will prioritise your need according to the urgency of the situation. We will always tell you what is happening. If we cannot offer a service, we can give information and advice about other organisations that may be able to help.
You may be interested in our information on 'Assessment and Care Planning' which explains in more detail about the assessment process and how we put services in place.
Can you contact Adult Services direct?
Yes. Sometimes your GP, nurse or other health professional may contact us on your behalf with your consent. However, you can Adult Services yourself if you feel you need help. If you are contacting us on behalf of someone else, you must have their permission.
Please ask to talk with a Customer Care Officer. We have staff who speak a range of languages including British Sign Language.
Is there a charge for the service?
No. We do not charge you anything for the assessment or any information and advice we may give you. However, there may be charges for some of the services we provide. A Social Worker will talk with you about any charges or financial support availble.
Is the service confidential?
Yes. The information you give is confidential and we will only share it with those people who need to know about your situation. We will always ask your permission before sharing that information.
What if you are in hospital?
If you are in hospital and are concerned about how you will cope when you leave, contact the Hospital Transfer Service - 0161 331 5173 or talk with the ward staff.
How do you contact Adult Services?
If you would like to contact us to see if you are able to receive services, please see our contact information at the bottom of this page.
You may like to fill out an on-line enquiry form.
You may like to make an appointment using our on-line diary.
If you need to contact Adult Services outside normal working hours, please telephone 
0161 342 2222
When are we open?
Monday - Wednesday: 8.30am - 5.00pm
Thursday: 8.30am - 4.30pn
Friday: 8.30am - 4.00pm
Complaints, Suggestions or Compliments
Tameside Adult Services is committed to providing quality services. We need to hear from you if you have any complaints, suggestions or compliments about the service you receive.
Safeguarding Adults
If you are being abused or suspect that somebody you know is being abused in any way, please do not ignore it. You can report your concerns or worries.
You do not have to give your name and any information will be treated confidentially. We will always respect the wishes and feelings of the person at risk of abuse.
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 Send us a Message |
 Tameside Adult Services Stalybridge Resource Centre Waterloo Road Stalybridge SK15 2AU View local map 
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 0161 342 2400
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 0161 342 2460
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 0161 342 3602
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