Children's Social Care Complaints
Children's Social Care
How to make a Complaint, Suggestion or Compliment
- Who can make a complaint, suggestion or compliment?
- What might you make a complaint, suggestion or compliment about?
- Who do you tell if you have a complaint, suggestion or compliment?
- Can someone make a complaint, suggestion or compliment for you?
- What happens if you make a complaint, suggestion or compliment?
- What if you are not happy with the response to your complaint?
- Useful Contacts
- Alternative Formats
- How to make a complaint
Who can make a complaint, suggestion or compliment?
If you receive a service from Children's Social Care, you can make a complaint, suggestion or compliment about that service.
What might you make a complaint, suggestion or compliment about?
You can make a complaint if you are not happy with the way you are being treated. For example:
- if something has happened at your foster placement, or
- if you feel you do not get enough support from your Social Worker.
If you think that something about the service you receive could be improved, you may want to make a suggestion. For example:
- you may want more information about your rights in care, or
- you may want to be more involved in the planning of your care.
Alternatively, you may want to make a compliment about a service you have received. For example:
- if you are happy about something your Social Worker has done for you, or
- if you feel happy with your foster care placement.
Who do you tell if you have a complaint, suggestion or compliment?
You should contact your Social Worker; however, if for any reason you are not able to tell your Social Worker, then you can contact the Complaints Manager.
Can someone make a complaint, suggestion or compliment for you?
Yes, you can ask a relative or a friend to make it on your behalf.
The Children's Rights Service may also be able to help you.
What happens if you make a complaint, suggestion or compliment?
If you make a complaint, a Manager within Children's Social Care will look into why you are unhappy. The Manager may want to speak to you, to find out a bit more about your complaint.
You can have someone to help you with your complaint (an advocate), and this can be a friend, or someone you trust.
The Manager will try to respond to your complaint within 10 working days; this does not include Saturdays and Sundays. If for any reason the Manager needs a bit more time to sort your complaint out, they will let you know.
Any information you tell the Social Worker or Manager will be kept private, and will only be used to sort out your complaint.
If you make a suggestion, it will be considered by the Manager to see if anything can be done about it.
If you make a compliment, it will be shared with the person or the service you are happy with.
What if you are not happy with the response to your complaint?
If you are not happy with the response to your complaint, you should tell the Complaints Manager who will arrange for your complaint to be investigated further.
Useful Contacts
Complaints Manager
Development and Customer Support Unit, Ryecroft Hall, Manchester Road, Audenshaw, M34 5GJ
0161 370 1179 
0161 301 2490 or 07866 599 035 
Send a Message to the Complaints Manager
Tameside Children's Customer Services
56 Warrington Street, Ashton-under-Lyne OL6 7JX
0161 342 4150 0161 342 4152 Send a Message to Children's Customer Services
Children's Rights Service
Aspire House, 86 Stamford Street East, Ashton-under-Lyne OL6 6QH
0800 195 2978 or 07900 992153 info@tamesidechildrensrights.co.uk
Website: www.tamesidechildrensrights.co.uk 
Childline
0800 1111
Website: www.childline.org.uk
Connexions
0161 330 1528
Website: www.connexions-tameside.com
Local Government Ombudsman
Beverley House, 17 Shipton Road, York YO30 5FZ
01904 380 200 enquiries.york@lgo.org.uk
Website: www.lgo.org.uk
Alternative Formats
This information can be made available in Braille, or on tape, cd and in a format accessible to a person with a learning disability. Please contact the Public Information Team for a copy:
0161 370 1179 Send a Message to the Public Information Team
How to make a complaint
Make a complaint or compliment via our on-line complaints system or you may like to contact:
| Contact Information | |
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 Send us a Message |
 Complaints Manager Development and Customer Support Unit Ryecroft Hall Manchester Road Audenshaw M34 5GJ View local map 
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 0161 370 1179
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 0161 370 1183
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 0161 301 2490
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