Adult Services Emergencies

The Out of Hours Team

How to contact Adult Services if you have an urgent problem outside normal office hours

• What if you need to contact us to discuss a social care problem during the evening, at night or the weekend?
• What sort of problems can the Out of Hours Team deal with?
• Who will answer the phone?
• What happens next?
• When does the service operate?
• Who is part of the Out of Hours Team?

What if you need to contact us to discuss a social care problem during the evening, at night or the weekend?

We know that not all unexpected major social care problems happen during normal office hours or can wait until the next day. We provide an Out of Hours team that is there to help with these emergencies.

To contact the Out of Hours Team phone 0161 342 2222

What sort of problems can the Out of Hours Team deal with?

If you have any problem which cannot wait until normal office hours then do contact the Out of Hours Team.

Here are a few examples of the sort of problems we can deal with:

• Difficulties with children and young people
• Child protection issues
• Older people who are at risk or who need immediate help
• Concerns about a person with a physical or a sensory disability
• Support in coping with someone who has severe learning difficulties or mental health problems
• Mental Health Act assessments
• Act as an Appropriate Adult for juveniles and vulnerable adults

Who will answer the phone?

An operator will answer the phone and take details of the problem and your contact details.  They will then pass this information over to the duty Social Worker.

What happens next?

The duty Social Worker will contact you and give you advice and guidance over the phone on how to deal with the problem, or they will either:

• Recommend that you contact another more appropriate agency.  They will give you the contact details.
• Refer the matter to another Team the next working day.
• Visit you or the person with the problem.

When does the service operate?

If you have a problem outside normal office hours, please ring 0161 342 2222. The 'normal office hours' are 8.30am to 5pm Monday to Wednesday; 8.30am to 4.30pm Thursday and 8.30am to 4pm Friday.

Who is part of the Out of Hours Team?

The team is made up of experienced and qualified Social Workers.

Contact Information
Send us a Message	24 Hour Control Room Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map
0161 342 2222 (Out of Hours)
0161 342 5264
0161 342 3009