As a council we must ensure the services we deliver are done so in the most effective and efficient way. This can mean that from time to time services have to be redesigned. The reason behind the need to redesign services can be driven by one, or a number, of factors including:
- New legislation or regulations have been introduced
- We need to save money
- We have discovered a better way of doing things
As part of the service redesign process we also consult with local residents to ask their views. Although we are always interested in what our communities have to say, in some instances we are also legally obliged to seek your views on changes to services. We are committed to working together with local people to address issues that affect them. By joining in our consultations, your views can influence and inform our future decision making.
We have many different ways in which we find out the views of local residents and want to make this as easy as possible. Many of our consultations take the form of questionnaires which are hosted here on the Big Conversation page. However we may also use other methods to find out your views such as inviting you to a focus group, workshop or public meeting.