Join in the Customer Services and Welfare Rights Conversation

Service Information

Directorate: Community, Environment, Adults and Health Services
Service: Customer Services and Welfare Rights Advice

Dates

Consultation Starts: 23 November 2011
Consultation Closes: 24 February 2012
Areas Affected: All Areas
Groups Affected: All sections of the community

Overview

It is proposed that face to face customer services can be provided in a different and more cost effective way that would still meet customer needs. The proposed model would keep Ashton Customer Services as a central hub for face to face services. Additional customer services will be provided in towns across Tameside. Current demand for services has been assessed and the new model would ensure that those who need face to face contact in their local town would receive it. Our new model would involve:

• A central Customer Services Centre in Ashton operating 5 days per week. The service would no longer be available on a Saturday due to a limited demand.
• Satellite customer service centres would be available in local towns, this service will operate on a booking system and will be available for at least one full day per week. The times for which it will be available will be determined based on demand for the service.
• It is likely that larger towns will have the service operating two days per week and smaller towns one day per week.
• The location of the customer service centres in local towns is to be determined through consultation. It is likely to be within a library building, a town hall or a local neighbourhood housing office.

Consultation

Related Documents

• Proposed changes to Customer Services 274.94 KB
• Equality Impact Assessment 42.78 KB