Pensioners - Financial Information
Tameside Council and Pension Service Joint Team
Customer Charter
What does the Joint Team do?
- Offer face to face benefit information and support to older people at information points based in various locations around Tameside or by home visit where needed.
- Complete financial assessment forms for people of any age who need home care and giving them benefit information at the same time. This cuts down on the number times a person has to provide the same financial information to different organisations.
- Listen to the needs of the customer to provide a holistic service. The Joint team can arrange for customers to be connected to other services at their request.
- Works with other partner organisations such as Age Concern etc who have an interest in the well being of older people.
We aim :-
- To arrange an appointment within ten working days of receipt of a referral to the Joint Team.
- Always show you an identity card when we visit you.
- Arrange for an interpreter if you have hearing or speech difficulties or if English is not your first language.
- Return all personal documents to you (for example, birth and marriage certificates or savings books) within five working days. If we need to keep them longer we will tell you why.
- Reply to any correspondence you send us within ten working days.
- Respond to any complaints within seven working days.
- Invite your feedback on the service we provide.
How To Contact Us
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 Send us a Message |
 Welfare Rights Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map 
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 0161 429 2017
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Page last updated: 26 August 2008