Don't miss out on millions

Millions of pounds in benefits go unclaimed every year. Pensioners who own their own homes or have money in the bank lose out on money they are entitled to. To find out what you are entitled to, call our free and confidential service on 0161 429 2071.

You can also listen to our radio adverts by clicking on the links below, both adverts are in MP3 format.

• Radio advert 1
• Radio advert 2

If you're over 60 and live in Tameside, you're also entitled to free swimming, for more information see Free Swimming for Borough’s Older Residents

Tameside Council and Pension Service Joint Team

Customer Charter

What does the Joint Team do?

• Offer face to face benefit information and support to older people at information points based in various locations around Tameside or by home visit where needed.
• Complete financial assessment forms for people of any age who need home care and giving them benefit information at the same time. This cuts down on the number times a person has to provide the same financial information to different organisations.
• Listen to the needs of the customer to provide a holistic service. The Joint team can arrange for customers to be connected to other services at their request.
• Works with other partner organisations such as Age Concern etc who have an interest in the well being of older people.

We aim :-

• To arrange an appointment within ten working days of receipt of a referral to the Joint Team.
• Always show you an identity card when we visit you.
• Arrange for an interpreter if you have hearing or speech difficulties or if English is not your first language.
• Return all personal documents to you (for example, birth and marriage certificates or savings books) within five working days. If we need to keep them longer we will tell you why.
• Reply to any correspondence you send us within ten working days.
• Respond to any complaints within seven working days.
• Invite your feedback on the service we provide.

How To Contact Us

You can drop in to see us at Ashton Customer Service office on Wednesdays between 1pm and 3pm or Hyde Customer Service Office on Thursdays between 9.30am and 12.30pm.  To book an appointment phone 0161 429 2071.

Contact Information
Send us a Message	Welfare Rights Tameside MBC Council Offices Wellington Road Ashton under Lyne Lancs OL6 6DL View local map
0161 429 2071
Request a Service
"Customer Service Centres"