Housing and Council Tax Benefit
Housing Benefit/Council Tax Benefit Performance
April 2009 to March 2010
We continue to try to improve our services and monitor performance on a regular basis.
Listed below are Housing Benefit/Council Tax Benefit Best Value Performance Indicators:
Average time taken to process new claims in 2008/09 was 24.37 days against a target of 22 days.
Average time taken to process change of circumstances in 2008/09 was 7.76 days against a target of 7 days.
Average time taken to process new claims and change of circumstances: NI 181
- Council Tax Benefit Target : 12 and a half days
- Housing Benefit Target: 12 and a half days
| Month | Council Tax Benefit | Housing Benefit | Combined | |||
|---|---|---|---|---|---|---|
| Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
|
| April | 16.87 | 16.87 | 15.48 | 15.48 | 16.19 | 16.19 |
| May | 16.70 | 16.79 | 16.89 | 16.27 | 16.81 | 16.52 |
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Page last updated: 11 June 2009