Housing and Council Tax Benefit
Housing Benefit/Council Tax Benefit Performance
April 2009 to March 2010
We continue to try to improve our services and monitor performance on a regular basis.
Listed below are Housing Benefit/Council Tax Benefit Best Value Performance Indicators:
Average time taken to process new claims in 2008/09 was 24.37 days against a target of 22 days.
Average time taken to process change of circumstances in 2008/09 was 7.76 days against a target of 7 days.
Average time taken to process new claims and change of circumstances: NI 181
- Council Tax Benefit Target : 12 and a half days
- Housing Benefit Target: 12 and a half days
| Month | Council Tax Benefit | Housing Benefit | Combined | |||
|---|---|---|---|---|---|---|
| Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
|
| April | 16.87 | 16.87 | 15.48 | 15.48 | 16.19 | 16.19 |
| May | 16.70 | 16.79 | 16.89 | 16.27 | 16.81 | 16.52 |
| June | 15.12 | 16.25 | 15.47 | 16.05 | 15.28 | 16.15 |
| July | 13.39 | 15.51 | 12.49 | 15.18 | 12.95 | 15.34 |
| August | 13.97 | 15.23 | 13.22 | 14.83 | 13.60 | 15.03 |
| September | 15.76 | 15.32 | 3.65 | 9.02 | 5.57 | 11.34 |
| October | 9.65 | 13.90 | 9.28 | 9.06 | 9.47 | 10.98 |
| November | 12.49 | 13.69 | 12.94 | 9.42 | 12.70 | 11.17 |
| December | 13.43 | 13.67 | 13.17 | 9.64 | 13.30 | 11.32 |
| January | 12.07 | 13.48 | 11.56 | 9.80 | 11.82 | 11.37 |
| February | 9.73 | 13.14 | 9.70 | 9.80 | 9.72 | 11.25 |
| March | ||||||
Page last updated: 15 March 2010