Housing and Council Tax Benefit
Housing Benefit/Council Tax Benefit Performance
April 2008 to March 2009
We continue to try to improve our services and monitor performance on a regular basis.
Listed below are Housing Benefit/Council Tax Benefit Best Value Performance Indicators:
Average time taken to process new claims in 2007/08 was 24.27 days against a target of 28 days.
Average time taken to process change of circumstances in 2007/08 was 6.50 days against a target of 7.60 days.
Average time taken to process new claims and change of circumstances: NI 181
- Council Tax Benefit Target : 12 and a half days
- Housing Benefit Target: 12 and a half days
| Month | Council Tax Benefit | Housing Benefit | Combined | |||
|---|---|---|---|---|---|---|
| Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
Achieved Days |
Cumulative Days |
|
| April | 12.19 | 12.19 | 11.04 | 11.04 | 11.65 | 11.65 |
| May | 10.75 | 11.44 | 9.67 | 10.27 | 10.20 | 10.87 |
| June | 9.65 | 10.73 | 8.83 | 9.67 | 9.23 | 10.21 |
| July | 11.17 | 10.85 | 10.91 | 9.98 | 11.04 | 10.42 |
| August | 12.10 | 11.12 | 13.17 | 10.65 | 12.61 | 10.89 |
| September | 12.24 | 11.34 | 3.46 | 6.93 | 5.17 | 8.64 |
| October | 11.88 | 11.43 | 8.52 | 7.14 | 10.00 | 8.83 |
| November | ||||||
| December | ||||||
| January | ||||||
| February | ||||||
| March | ||||||
Page last updated: 11 November 2008