Your Rights When Buying Goods

When are you entitled to your money back:

• When there is a fault
  
  
• When the goods do not fit their description
  
  
• When the goods do not do what they are supposed to do

When are you not entitled to your money back:

• If you have changed your mind about the goods
  
  
• If the goods do not fit
  
  
• If the goods have been abused in use - e.g. wilfully damaged or incorrectly washed
  
  
• If the faults were shown to you before purchase
  
  
• If you were unable to see the fault before purchase
  
  
• If you have already accepted a credit note

This is not an authoritative document on the law and is only intended for guidance

For further guidance contact the Trading Standards on:

0161 342 8355 0161 342 2288 Send us a Message