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Accessibility Rating: WAI Accessibility AA
(Accessibility Statement)
Rating: 4.00 4 Stars
Helpfulness: 100%
Plain Language: 100%
Number of Votes: 2
Last Updated: 3/01/2012
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Website Statistics

Home -> Council and democracy -> Accessibility
 

Website Statistics

Website Statistics

Socitm Insight Survey Results (December 2011)

Website Statistics

Number of Pages Viewed

Graph showing Number of Pages Viewed

Months Pages Viewed
January 2011 1,133,123
February 2011 1,011,532
March 2011 1,272,222
April 2011 1,023,282
May 2011 1,177,031
June 2011 1,087,163
July 2011 970,613
August 2011 954,351
September 2011 1,062,331
October 2011 999,219
November 2011 1,087,416
December 2011 832,063

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Number of Visits

Graph showing Number of Visits

Months Visits
January 2011 210,729
February 2011 188,251
March 2011 218,019
April 2011 181,948
May 2011 216,856
June 2011 215,651
July 2011 200,398
August 2011 205,503
September 2011 233,456
October 2011 223,873
November 2011 243,969
December 2011 178,493

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Number of Pages Viewed Per Day

Graph showing Number of Pages Viewed Per Day

Day of the Month Pages Viewed
1 December 2011 40,709
2 December 2011 35,575
3 December 2011 11,696
4 December 2011 14,557
5 December 2011 44,613
6 December 2011 45,126
7 December 2011 39,778
8 December 2011 38,462
9 December 2011 31,399
10 December 2011 11,923
11 December 2011 13,088
12 December 2011 41,992
13 December 2011 44,348
14 December 2011 39,236
15 December 2011 36,521
16 December 2011 31,135
17 December 2011 9,922
18 December 2011 12,797
19 December 2011 44,871
20 December 2011 38,918
21 December 2011 36,295
22 December 2011 29,276
23 December 2011 22,465
24 December 2011 6,657
25 December 2011 4,224
26 December 2011 13,582
27 December 2011 19,224
28 December 2011 22,158
29 December 2011 22,677
30 December 2011 18,541
31 December 2011 10,298

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Page Views by Hour (on 6 December 2011)

Graph showing Page Views by Hour

Hour of the Day Pages Viewed
0-1am 364
1-2am 156
2-3am 128
3-4am 87
4-5am 129
5-6am 97
6-7am 266
7-8am 531
8-9am 1,911
9-10am 4,776
10-11am 4,473
11-noon 4,662
12-1pm 3,992
1-2pm 3,961
2-3pm 3,996
3-4pm 3,866
4-5pm 3,451
5-6pm 1,653
6-7pm 1,470
7-8pm 1,433
8-9pm 1,123
9-10pm 1,155
10-11pm 905
11-12pm 541

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Online Transactions

Graph showing Online Transactions

Month Internal Transactions Public Transactions Total Transactions
January 2011 16,498 27,518 44,016
February 2011 14,805 27,522 42,327
March 2011 17,085 25,538 42,623
April 2011 15,918 25,098 41,016
May 2011 17,035 29,588 46,623
June 2011 16,879 29,204 46,083
July 2011 17,001 30,179 47,180
August 2011 17,751 28,835 46,586
September 2011 16,919 29,674 46,593
October 2011 16,936 27,663 44,599
November 2011 16,318 27,356 43,674
December 2011 14,653 25,121 39,774

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Website Availability

Website Availability

Month Percentage of Availability
January 2011 99.62%
February 2011 99.99%
March 2011 100.00%
April 2011 100.00%
May 2011 100.00%
June 2011 99.99%
July 2011 99.40%
August 2011 99.96%
September 2011 99.94%
October 2011 99.98%
November 2011 99.97%
December 2011 99.99%

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Socitm Insight Survey Results

How did you find out about the website?

Graph Showing Responses to 'How did you find out about the website?' on the Socitm Insight Survey

Options Percentage of Responses
Already knew site from previous visit 39%
Search engine result eg Google, Yahoo, Ask 29%
Forms and leaflets 1%
Other council advertising 1%
Link from www.direct.gov.uk 3%
Link from another website 3%
Guessed the website address 5%
Friends/family told me 3%
Someone at the council told me 1%
Through my local library 10%
I work for the council 1%
Other - please specify 4%
Unsure 1%

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In the last 6 months, approximately how many times have you visited this website?

Graph Showing Responses to 'In the last 6 months, approximately how many times have you visited this website?' on the Socitm Insight Survey

Options Percentage of Responses
Daily 1%
Several times in month 14%
Monthly 12%
Every few months 13%
Very rarely 16%
First time visitor 43%

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What was the main service area that you were interested in today?

Graph Showing Responses to 'What was the main service area that you were interested in today?' on the Socitm Insight Survey

Options Percentage of Responses
Adult / further education 1%
Business 1%
Council Business 0%
Council tax 0%
Electoral register 0%
Environmental health 1%
Events information 3%
Family history 7%
Health 3%
Highways 0%
Housing 1%
Job vacancies 4%
Leisure facilities 3%
Libraries 15%
Parking 4%
Planning 0%
Rubbish and recycling 19%
Schools/youth 3%
Social care 5%
Transport and Buses 1%
Other 30%

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What was your main purpose for coming to the website today?

Graph Showing Responses to 'What was your main purpose for coming to the website today?' on the Socitm Insight Survey

Options Percentage of Responses
Make a payment 1%
Make a booking 1%
Report a problem 6%
Request a service 1%
Make an application 5%
Find information 53%
Just browsing 14%
Other - please say 19%

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If you had not come to the website for this purpose, what would be your preferred way of contacting the council?

Graph Showing Responses to 'If you had not come to the website for this purpose, what would be your preferred way of contacting the council?' on the Socitm Insight Survey

Options Percentage of Responses
By telephone 41%
By post 6%
In person 9%
By e-mail 17%
In no other way 13%
Other - please explain 0%
Don't know 13%

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Did you find what you were looking for today?

Graph Showing Responses to 'Did you find what you were looking for today?' on the Socitm Insight Survey

Options Percentage of Responses
Yes, completely 60%
Yes, partly 17%
No, not at all 17%
Not looking for anything in particular 6%

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General look & feel

Graph Showing Responses to 'General look & feel' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 10%
Quite dissatisfied 5%
OK 41%
Quite satisfied 22%
Very satisfied 21%

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Ease of getting around the site

Graph Showing Responses to 'Ease of getting around the site' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 9%
Quite dissatisfied 14%
OK 29%
Quite satisfied 25%
Very satisfied 22%

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Ease of finding specific information

Graph Showing Responses to 'Ease of finding specific information' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 13%
Quite dissatisfied 10%
OK 33%
Quite satisfied 21%
Very satisfied 23%

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Usefulness of the site search

Graph Showing Responses to 'Usefulness of the site search' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 11%
Quite dissatisfied 5%
OK 22%
Quite satisfied 21%
Very satisfied 18%
Not used 23%

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Value of the information

Graph Showing Responses to 'Value of the information' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 11%
Quite dissatisfied 10%
OK 30%
Quite satisfied 20%
Very satisfied 29%

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Mapping facilities

Graph Showing Responses to 'Mapping facilities' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 8%
Quite dissatisfied 2%
OK 14%
Quite satisfied 13%
Very satisfied 10%
Not used 52%

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How likely are you to return to this website in the future?

Graph Showing Responses to 'How likely are you to return to this website in the future?' on the Socitm Insight Survey

Options Percentage of Responses
Very unlikely 7%
Quite unlikely 2%
Not sure 25%
Quite likely 16%
Very likely 50%

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Overall, how satisfied are you with your visit today?

Graph Showing Responses to 'Overall, how satisfied are you with your visit today?' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 13%
Quite dissatisfied 5%
OK 29%
Quite satisfied 16%
Very satisfied 37%

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Contact Information
Send us a Message Send us a Message
Contact by Post

Web Team
Tameside MBC
Council Offices
Wellington Road
Ashton under Lyne
OL6 6DL
Contact by Telephone
0161 342 2349
Contact by Fax
0161 342 2768


Page last updated: 3 January 2012
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