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Website Statistics

 

Website Statistics

Socitm Insight Survey Results

Website Statistics

 


Number of Pages Viewed

Number of pages viewed

Months Pages Viewed
August 2016 398,598
September 2016 399,677
October 2016 338,956
November 2016 339,173
December 2016 318,367
January 2017 273,967
February 2017 352,974
March 2017 440,759
April 2017 395,318
May 2017 395,764
June 2017 370,010
July 2017 350,523

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Number of Visits

Number of visits

Months Visits
August 2016 174,326
September 2016 177,707
October 2016 162,372
November 2016 160,371
December 2016 104,642
January 2017 87,881
February 2017 152,714
March 2017 189,687
April 2017 176,791
May 2017 181,298
June 2017 167,969
July 2017 158,007

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Number of Pages Viewed Per Day

Number of images viewed per day

Day of the Month Pages Viewed
1 July 2017
6,043
2 July 2017
6,898
3 July 2017
15,683
4 July2017
14,795
5 July 2017
13,531
6 July 2017
12,546
7 July 2017
11,595
8 July 2017
5,939
9 July 2017
6,689
10 July 2017
15,593
11 July 2017
14,066
12 July 2017
12,802
13 July 2017
13,426
14 July 2017
11,523
15 July 2017
5,931
16 July 2017
6,399
17 July 2017
14,661
18 July 2017
13,827
19 July 2017
13,483
20 July 2017
13,685
21 July 2017
11,795
22 July 2017
6,139
23 July 2017
7,046
24 July2017
15,305
25 July 2017
14,200
26 July 2017
13,707
27 July 2017
13,097
28 July 2017
11,625
29 July 2017
6,516
30 July2017
7,037
31 July 2017
14,941

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Socitm Insight Survey Results

 


How did you find out about the website?

How did you find out about the website

Options Number of Responses
Already knew site from previous visit 58
Search engine result eg Google, Yahoo, Ask 25
Forms and leaflets 2
Other council advertising 2
Link from GOV.UK 5
Link from another website 4
Guessed the website address 2
Friends/family told me 7
Someone at the council told me 2
Through my local library 1
I work for the council 0
Other - please specify 3
Unsure 0

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In the last 6 months, approximately how many times have you visited this website?

In the last 6 months approx how many times have you visited this website

Options Number of Responses
Daily 4
Several times in month 20
Monthly 16
Every few months 15
Very rarely 16
First time visitor 40

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What was the main service that you were interested in today?

What was the main service that you were interested in today

Options Number of Responses
Adult / further education 2
Business 1
Council Business 9
Council tax 0
Electoral register 0
Environmental health 1
Events information 3
Family history 14
Health 3
Highways 6
Housing 1
Job vacancies 6
Leisure facilities 1
Libraries 13
Parking 3
Planning 3
Rubbish and recycling 24
Schools/youth 4
Social care 2
Transport and Buses 0
Other 13

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What was your main purpose for coming to the website today?

What was the main purpose for coming to the website today

Options Number of Responses
Make a payment 3
Make a booking 2
Report a problem 9
Request a service 5
Make an application 5
Find information 62
Just browsing 10
Other - please say 15

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If you had not come to the website for this purpose, what would be your preferred way of contacting the council?

If you had not come to the website for this purpose what would be your preferred way of contacting the council

Options Number of Responses
By telephone 52
By post 0
In person 12
By e-mail 25
By social media 2
In no other way 8
Other - please explain 3
Don't know 9

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Were you able to do what you set out to do?

Were you able to do what you set out to do

Options Percentage of Responses
Yes, completely 47.42
Yes, partly 26.80
No, not at all 25.77

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General look & feel

General look and feel

Options Percentage of Responses
Very dissatisfied 8.25
Quite dissatisfied 8.25
OK 38.14
Quite satisfied 21.65
Very satisfied 23.71

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Ease of getting around the site

Graph Showing Responses to 'Ease of getting around the site' on the Socitm Insight Survey

Options Percentage of Responses
Very dissatisfied 10.31
Quite dissatisfied 9.28
OK 37.11
Quite satisfied 21.65
Very satisfied 21.65

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Ease of finding specific information

Ease of finding specific information

Options Percentage of Responses
Very dissatisfied 11.34
Quite dissatisfied 13.40
OK 32.99
Quite satisfied 24.14
Very satisfied 21.84

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Usefulness of the site search

Usefulness of the site search

Options Percentage of Responses
Very dissatisfied 11.34
Quite dissatisfied 8.25
OK 21.65
Quite satisfied 9.28
Very satisfied 10.31
Not used 39.18

 



Value of the information

Value of the Information

Options Percentage of Responses
Very dissatisfied 12.37
Quite dissatisfied 20.62
OK 23.71
Quite satisfied 15.46
Very satisfied 27.84

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Mapping facilities

Mapping facilities

Options Percentage of Responses
Very dissatisfied 5.15
Quite dissatisfied 2.06
OK 14.43
Quite satisfied 3.09
Very satisfied 15.15
Not used 70.10

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How likely are you to return to this website in the future?

How likely are you to return to this website in the future

Options Percentage of Responses
Very unlikely 11.46
Quite unlikely 2.08
Not sure 19.79
Quite likely 17.71
Very likely 48.96

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Overall, how satisfied are you with your visit today?

Overall how satisfied are you with your visit today

Options Percentage of Responses
Very dissatisfied 14.58
Quite dissatisfied 11.46
OK 25.00
Quite satisfied 13.54
Very satisfied 35.42

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Contact Information
Contact by Post

Web Team
Tameside Council Offices
Margaret Street
Ashton-under-Lyne
Tameside
OL7 0QQ

 

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