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Volunteer TechKnow Buddy


Tameside Techknow


Task Descriptions

  • Provide one-to-one basic digital support at one or more Tameside Library locations
  • Help library users to learn new digital skills and gain confidence. For example using email, internet and popular apps; staying safe online, making video calls and using social media to stay in touch with friends and family.
  • Be aware of training opportunities in Tameside and provide an appropriate signposting service to customers.
  • Maintain contact with the Senior Information Assistant.
  • Carry out good practice on safeguarding, acceptable ICT use and equal opportunities.Techknow buddies

What do I need to be a TechKnow Buddy?

Do I need to be an IT Expert?
Not at all, commitment to helping people learn the basics of getting online and supporting them to make progress is key to becoming a TechKnow Buddy.
  • Good basic skills on laptops, smartphones and tablets.
  • Confidence using the internet, email and common office applications.
  • Friendly, approachable and patient in supporting digital beginners.

What skills and personal qualities are needed?

  • Confidence in using technology and ability to explain things in a simple manner.
  • Ability to encourage and motivate.
  • Reliability and willingness to volunteer for at least one or two hours per week.
  • Commitment to encouraging people in next steps, e.g. Learn My Way / iDEA.
  • Enthusiasm for developing own skills and confidence.

Will there be training?

  • Initial training required for the role will be given
  • Further training to develop digital skills will be encouraged
  • Related training may be available

What will I get from volunteering?

  • You could really make a difference in helping people to develop their skills and opportunities.
  • Develop your own skills and experience.
  • Volunteering is good for your own wellbeing.
  • Meet new people.
  • Be part of a team.
  • Take on a new challenge and maybe even have some fun!

Interested in being a TechKnow Buddy? Contact us via or call Iveta Yates on 0161 342 2031 for an informal discussion.

Contact Information
Contact by Post

Tameside Libraries Information Service
Tameside One
Ashton Library
Market Place
Contact by Telephone
0161 342 22031