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Volunteer TechKnow Buddy

 

Tameside Techknow

 

Task Descriptions

 
  • Provide one-to-one basic digital support at one or more Tameside Library locations
  • Help library users to learn new digital skills and gain confidence. For example using email, internet and popular apps; staying safe online, making video calls and using social media to stay in touch with friends and family.
  • Be aware of training opportunities in Tameside and provide an appropriate signposting service to customers.
  • Maintain contact with the Senior Information Assistant.
  • Carry out good practice on safeguarding, acceptable ICT use and equal opportunities.Techknow buddies
 

What do I need to be a TechKnow Buddy?

 
Do I need to be an IT Expert?
 
Not at all, commitment to helping people learn the basics of getting online and supporting them to make progress is key to becoming a TechKnow Buddy.
  • Good basic skills on laptops, smartphones and tablets.
  • Confidence using the internet, email and common office applications.
  • Friendly, approachable and patient in supporting digital beginners.
 
                                                                                                                       

What skills and personal qualities are needed?

  • Confidence in using technology and ability to explain things in a simple manner.
  • Ability to encourage and motivate.
  • Reliability and willingness to volunteer for at least one or two hours per week.
  • Commitment to encouraging people in next steps, e.g. Learn My Way / iDEA.
  • Enthusiasm for developing own skills and confidence.
 

Will there be training?

  • Initial training required for the role will be given
  • Further training to develop digital skills will be encouraged
  • Related training may be available
 

What will I get from volunteering?

  • You could really make a difference in helping people to develop their skills and opportunities.
  • Develop your own skills and experience.
  • Volunteering is good for your own wellbeing.
  • Meet new people.
  • Be part of a team.
  • Take on a new challenge and maybe even have some fun!

Interested in being a TechKnow Buddy? Contact us via information.direct@tameside.gov.uk or call Iveta Yates on 0161 342 2031 for an informal discussion.

 
Contact Information
Contact by Post

Tameside Libraries Information Service
Tameside One
Ashton Library
Market Place
Ashton-under-Lyne
Contact by Telephone
0161 342 22031