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Tameside Adult and Community Education

Learners' Charter

As a learner:

  • You will be polite and treat all members of the ACE community and our visitors with respect
  • You will not engage in any form of harassment, discrimination, prejudice, bullying or victimisation
  • You will treat the learning environment with respect and show care for facilities and equipment
  • You will not use offensive or intimidating language (verbal, written or otherwise), including in emails and social media
  • You will agree to ACE’s Health and Safety Policy and regulations, and take reasonable care for your own health and safety and that of others
  • You must not use, be in possession of, or supply illegal drugs or alcohol or be under the influence of drugs or alcohol on ACE premises
  • You must improve attendance and punctuality following instruction by a member of staff to do so
  • You will have good personal hygiene and dress appropriately. Outdoor clothing should be removed in class.
  • You will come to classes prepared which means you bring a pen and paper, you turn your mobile phone to silent and you have completed any homework
  • You will ask for our help and support when you need it
 
As a learner at ACE you are entitled to:
  • A friendly and welcoming learning environment
  • Be treated as an individual and with respect
  • Receive high quality teaching with appropriate resources, equipment and facilities that meet your needs
  • Timely feedback on your course and regular reviews of your progress
  • Receive impartial information, advice and guidance at all stages of your learning journey
  • Make compliments, complaints and suggestions and to speak out for yourself and on behalf of others (see Your Feedback)
  • Help and support so you can overcome any barriers to learning whether they are personal, financial, for childcare or housing issues
  • Learning support if you have a difficulty or disability
 

Complaints and Compliments:

We welcome complaints and compliments. You can get details of how to make either by asking any member of staff at any of our centres. If you have a complaint or compliment you can:-

  • Speak directly to the Quality Manager or any member of staff
  • Obtain a form from reception, write down your complaint or compliment and post in our red suggestion box


Or you can use the Council’s website (www.tameside.gov.uk A-Z ‘C’ for complaints) so you don’t even need to talk to us. Please tell us if something is bothering you as we can make things better for you and other learners. We will inform you of what action will be taken. Complaints are logged for monitoring purposes. If you are dissatisfied with an assessment decision or how the process was carried out by your tutor, you have the right to appeal. For further information contact any member of staff.

Fees and Funding

Entitlement to Free Study

You may be entitled to free tuition if you are unemployed, in receipt of certain benefits and studying to help you find employment. If you are 19-23 and do not already hold a Level 2 qualification, you may also be entitled to free tuition on qualification courses.

Payment of Fees:

Small course fees (£4-£15) are paid on your enrolment day when you can pay by cash or cheque. If you receive an invoice for bigger amounts, you can pay by any of these methods:

  • Call the number on the back of the invoice and pay with your debit or credit card
  • Send a cheque to the address on the back of your invoice
  • Pay online by visiting www.tameside.gov.uk
  • Pay your invoice at the Post Office
  • Pay by cash at your nearest shop with a ‘Pay Point’


For more information on how you can pay, please contact TMBC Creditors Department on 0161 342 2323.

Course fees include the cost of examinations; an additional fee may apply for the re-taking of exams previously failed or for tests without Tutor support.

If your employer is paying for your course you must provide a letter of confirmation on letter-headed paper from your employer. We will then send an invoice to your employer.

Can I pay by instalments?

If your total invoiced fee comes to £50 or less, you will need to make full payment as soon as you receive your invoice. If your total fee amounts to more than £50, we can accept payment in three equal instalments over three consecutive months.

Learner Support Fund:

The Learner Support Fund is available to help learners on qualification courses who have difficulty meeting any part of the costs. Please ask for further information and an application form at enrolment or contact Student Services. Learner Support Funds are limited and subject to availability.

Refunds:

Tameside Adult and Community Education operates a strict refund policy. Course fee refunds will only be issued to learners who withdraw from the course by giving written notice and return of any material given. This must take place before 10% of the total course hours have been delivered, thereafter learners will be required to pay the full cost of the course. 

A Learner's View

Tribute to the staff at Tameside Adult and Community Education

“I stood on the doorstep trying to decide, do I want to go inside?
My confidence was at a low, just hoping that my nerves don’t show.
I needn’t have worried all the Tutors were kind, and I really wanted to broaden my mind.
They taught me computers, English and maths. I made mistakes and we had some laughs.
As I study now I’m really aware, that all the staff really do care.
So to all the staff at Tameside ACE I can’t thank you enough. My brain’s no longer a piece of fluff.
Being taught by you has been a pleasure, it will be a part of my life I will always treasure”.

Rene, D


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