Our Standards and Values
Unforgettable Venues
- Customer Contact
We can be contacted 24 hours a day, 7 days a week. If nobody is available to speak to you, then you can leave an answer phone message, fax or e-mail (and we will respond within 48 hours). - Customer Complaints
We will respond to all comments and complaints within 5 working days. - Hire of Rooms
We offer rooms for hire 7 days per week, 365 days per year within the confines of licensing law and subject to availability. - Cleanliness
All our rooms are cleaned on a daily basis and as required to meet customer needs. - Safety
Our rooms are subject to rigorous safety inspections on a regular basis. - Cancellation
We will always give notice of cancellation of events. Where possible an alternative venue will be offered. - Choice
We will offer a choice of rooms and menus to meet the needs of customers. - Access
We will provide access and facilities for disabled people. - Staff
We will provide courteous, friendly and well-trained staff to meet your needs.
If you are Unhappy
If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by using the Complaints System.
How to Contact us:
| Contact Information |
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Event Management
Tameside MBC
Dukinfield Town Hall
King Street
Dukinfield
Tameside
SK16 4LA
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