Important
The online payment system is currently unavailable.
We would advise that customers needing to make a payment to the council use the telephone payment line for:
- Parking Fines
- Council Tax
- Business Rates
- Housing Benefit Overpayments
- General Debtors
The telephone number is 0330 008 1605 .
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- Service Charter - Service and Performance Standards
Service Charter - Service and Performance Standards
Number of Calls Answered within 30 seconds
Each month we monitor the number of calls answered within 30 seconds. Our target is currently 80%. The table below shows you how we are performing.
| Month | Grade of Service |
|---|---|
| October 2025 | 32% |
| November 2025 | 39% |
| December 2025 | 46% |
| January 2026 | 39% |
| February 2026 | 46% |
| March 2026 | 50% |
| April 2026 | 48% |
| May 2026 | 49% |
| June 2026 | 46% |
| July 2026 | 34% |
| August 2026 | 50% |
| September 2026 | 48% |
Number of web chats answered within 60 seconds
Each month we monitor the number of web chats where an agent has responded to the customers initial chat within 60 seconds. Our target is currently 80%. The table below shows you how we are performing.
| Month | Grade of Service |
|---|---|
| October 2025 | 92% |
| November 2025 | 93% |
| December 2025 | 94% |
| January 2026 | 97% |
| February 2026 | 96% |
| March 2026 | 96% |
| April 2026 | 97% |
| May 2026 | 96% |
| June 2026 | 94% |
| July 2026 | 94% |
| August 2026 | 91% |
| September 2026 | 93% |
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