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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Changes to Services

Customer Services Bereavement Services
Tameside Welfare Rights & Debt Advice Tameside parents and children’s groups
Licensing counter services Tameside Carers Centre
Libraries Kerb Dropping
Museums and Galleries Tameside Markets
Local Studies and Archives Construction work and highways maintenance
Tameside Housing Advice Upcoming events postponed or cancelled until further notice
Healthy Start Vouchers Tameside’s Children’s Centres
Tameside Job Fair  
 

Customer Services


Customer Services walk in facility is currently suspended to public access until further notice. 
 
During this period we will still provide the following services:
   

Tameside Welfare Rights & Debt Advice

 
This service will remain operational; however we will be delivering our services differently.
 
For cases which are currently open to us, we will continue to provide help and advice by telephone, email and letter. Your welfare rights officer will contact you if you have an appeal date scheduled.
 
We will continue to support residents in challenging benefit decisions but this will not include representation in person at appeal tribunal. We will still be able to provide support with appeals by written representation or by telephone hearing.
 
We will continue to provide support with hearings in the County Court for rent/mortgage arrears and evictions but this will not include representation in person. We will provide advice to residents by telephone or email and will help complete court applications to suspend warrant of evictions.
 
The freephone advice line for welfare benefits – 0800 074 9985 will be extended over 5 days between 9.30am and 12.30pm Monday to Friday. Any cases which need more detailed advice will be arranged at an alternative time to be delivered by phone or email.
 
There are a number of ways you can contact welfare rights and debt advice during this time:


Licensing counter services

 
Public access to the licensing counter service at Tame Street is suspended until further notice
 
You can access support online at www.tameside.gov.uk/licensing by telephone 0161 342 2920, or email licensing@tameside.gov.uk
 

Libraries

 
Public access to our libraries is suspended until further notice. 
 
In addition no events or activities run by library staff will take place until further notice.
 
During this period we will still provide the following services:
  • Access to our full suite of digital services, which includes e-books, e-audio books, digital magazines and newspapers, and other online resources.
  • Access to your library account online. From this you can renew any items, manage your reservations, and change personal details.
  • Telephone enquiry service. You can get help and advice with your information or library enquiries by phoning Ashton Library on 0161 342 2029 or 0161 342 2031 Monday to Friday 8.30am-5pm. You can also renew your library items over the phone.
  • Email enquiry service. You can get help and advice with your information or library enquiries by emailing any library.
  • If you are not currently a library member but wish to join you can do this by completing the online application form on the website or by telephoning Ashton library 

We would like to reassure library customers that during this period they will not incur any fines if their items become overdue.
 
For more information please visit www.tameside.gov.uk/libraries or phone Ashton Library.
 

Museums and Galleries

We have made the decision to close Portland Basin Museum and Astley Cheetham Art Gallery until further notice.

All of our scheduled events and activities have been cancelled until further notice.

We will be working behind the scenes to ensure our museum collections are both secure and safe for the duration of our closure.
Whilst we are closed you can still access lots of information about our collections. www.themenbehindthemedals.org.uk   has information about soldiers who served in the Manchester Regiment. You can find information about our art collection at www.artuk.org  Our website www.tameside.gov.uk/museumsgalleries also has information about objects in our collections and you can contact us for any other enquires via our website. We will also be updating on social media what we are working on - you can follow us on twitter @tmbc_culture  

We want to take this opportunity at this unprecedented time to thank you for your support and loyalty to Tameside’s museums and galleries.
 

Local Studies and Archives

We have made the decision to close Tameside Local Studies and Archives Centre to the public until further notice.

All scheduled events have been cancelled until at least the end of May in response to the latest government advice to combat the coronavirus pandemic.
We will be working behind the scenes to ensure our archives, records and our site are both secure and safe for the duration of our closure.

Whilst we are closed there is still lots of information about our local heritage which you can explore. You can search our image archive for instance and contact us for any other enquires via our website www.tameside.gov.uk/archives We will also be updating on social media what we are working on, you can follow us on twitter @tmbc_culture  and on our blog https://tamesidesop.wordpress.com
 

Tameside Housing Advice

The walk in service at Tameside Housing Advice is currently suspended. Tameside Housing Advice employees will be using telephone and video-conferencing to communicate with customers.
 
Should you have a housing issue please ring 0161 331 2700 and an officer will be available to assist you. This is also the out of hours number should you have a homeless emergency.
 
For further information and advice, visit  www.tamesidehousingadvice.org  


Bereavement Services

We have taken the difficult but necessary decision to restrict all our chapel services at Dukinfield Crematorium Chapel, Denton Chapel and Droylsden Chapel to 10 mourners. We have now contacted all our Funeral Directors who are now contacting families by telephone. This is a very difficult time for these families and will offer support with webcasting so that those unable to attend can still witness the service and pay their respect.  We will also be more than willing to support bereaved families at a later date by arranging a memorial service if required.

Funeral Directors are being advised to have conversations with bereaved  families regarding the number of mourners at funerals, the type of funeral service being requested and the age profile of those expected to attend so that they can advise on the national social distancing guidelines and any restrictions on their services.

We have also taken the following decisions across our chapels in order to protect our community and staff:   
  • We have removed the hymn books from Dukinfield Crematorium Chapel, Denton Chapel and Droylsden Chapel.
  • We will no longer be providing sand boxes at the graveside for families.  We have advised Funeral Directors  not to bring their own to avoid cross contamination from people’s hands going in the sand box.
  • With immediate effect no-one will be permitted within the crematory to witness the cremation [custom with Hindu families].
  • After every funeral has taken place in the crematorium chapel,  cleaners  will sterilise all the pews before the next funeral enters - this will continue for the foreseeable future. In view of this measure, minsters and clergy etc. are being advised where possible to make services slightly shorter to enable this cleaning to go ahead satisfactorily and to avoid any delays with funerals.
  • Families are being encouraged to vacate the chapel and go outside as quickly as possible at the conclusion of the service.
  • Mourners are being advised to stay in their cars or wait outside the crematorium until they are asked to enter the Chapel by the Chapel Attendant or Funeral Director.
  • The scattering of cremated remains with families present, or the placing of cremated remains in memorial sanctums etc. with families present, will be temporarily suspended.
  • Dukinfield crematorium waiting room has now been closed until further notice to avoid people gathering in close proximity to each other.
  • The electronic touch screen Book of Remembrance within the Lodge at Dukinfield Crematorium has been removed for the foreseeable future.  However, all entries in this can still be viewed on line at www.remembrance-books.com/dukinfield  24 hours a day, every day.
  • Families are requested not to submit memorial forms of any description or requests for entry onto the Book of Remembrance to the Crematorium until further notice.  Staff do not currently have the capacity to process them.

Information for the Bereaved Coronavirus (COVID 19)


Tameside parents and children’s groups

Parents’ and children’s groups and activities in Tameside will not be running face-to-face due to Coronavirus restrictions.
 
Online alternatives are in place to help with children’s development and to keep them entertained.
 
  • Parenting groups: We will be keeping our Children’s Centres social media pages ‘Grow in Tameside’ updated. All those currently completing or due to start a programme will continue through a different means of communication e.g. phone, Skype, video. Parenting Co-ordinators will contact parents directly. Anyone can still make referrals for parenting support via the website. 
  • Littler Learners groups: All those currently attending sessions can follow our Instagram and Facebook page ‘Grow in Tameside’ for activity ideas to do at home.  
  • Baby groups: All those currently attending sessions can follow our Instagram and Facebook page ‘Grow in Tameside’ for activity ideas to do at home. 
  • Baby Babble, Small Talk and Toddler Talk sessions: All those currently completing a programme will continue with Early Years providing discussions and tips on supporting your child’s communication and language. Those on waiting lists will be contacted when normal service resumes. All those currently attending sessions can follow our Instagram and Facebook page ‘Grow in Tameside’ for activity ideas to do at home. 
  • Young Carers groups or holiday activities:  Our Children’s Centres Social Media pages will be kept updated. The team will be making regular phone calls to all families on the register to ensure they are supported. Referrals for Young Carers support can be sent to young.carers@tameside.gov.uk
  • Young Parents group ‘Wriggles and Giggles’: Our Children’s Centres social media pages will be kept updated. Those who have attended will be supported through the WhatsApp group.


Tameside Carers Centre

Tameside Carers Centre walk-in access is temporarily suspended

While the Centre won’t be open for people to visit, carers can still get information, advice and support by calling 0161 342 3344, emailing carerscentre@tameside.gov.uk or by visiting www.tameside.gov.uk/carerscentre
 

Kerb Dropping

In response to the current coronavirus pandemic, we have suspended all non essential works to protect our staff and the local community while also diverting resources into keeping vital services running.
 
As part of this, we have suspended our kerb dropping service for the construction of vehicle crossings of the footway.
 
Any work currently underway on site will be completed but we will not be undertaking any new work or providing new quotations until further notice.
 

Tameside Markets

All outdoor market activity across both Ashton and Hyde outdoor markets has been suspended and Hyde Market Hall will be closing at 3pm pm Friday 27 March until further notice

Ashton Market Hall has revised its opening hours as traders and staff work together to continue to provide a safe and viable service.
The new opening hours, to be implemented with an immediate effect, have been made following conversations with a number of the businesses that remain to operate within the Market Hall and apply across the full week Monday to Saturday.

The times ensure traders can continue to provide essential items to shoppers and support key workers and more vulnerable customers, while also taking into account the generally lower footfall in the market hall. Social distancing measures are in place and other public health guidance is being followed to help protect customers, traders and staff.

The revised opening times are as follows:
  • 9-10am shopping time exclusively for older people and other groups that are at a greater risk of becoming seriously ill as a result of contracting Covid-19.
  • 10-4pm for general shoppers.
  • 4pm Market Hall closure.
  • 4-6pm pick up time for orders placed by key workers.
  • These revised operating times will be reviewed on a day to day basis.


Construction work and highways maintenance

ALL non-essential council construction work has been suspended to protect workers and the local community while also diverting resources to vital services.
 
However essential and emergency highways and infrastructure work to keep transport and services running - such as winter gritting, streetlighting, gully cleansing and pot hole risk management  - will continue. This also includes the construction site at the Ashton Transport Interchange junction which is key to the transport network.
 
Utility companies will also continue to carry out essential works to ensure they continue to provide vital services to homes and businesses.
 

Upcoming events postponed or cancelled until further notice

As we respond to Government and public health advice in relation to combatting the coronavirus, Tameside Council has had to make the difficult decision to postpone or cancel ALL of our scheduled events until further notice.  

This includes events such as the Spring Family Fun Day on Sunday 26 April and the planned VE day celebrations on Friday 8 May.

The organisers of the Whit Friday Brass band contest, which is supported by the council, have also announced the event is to be postponed.
 
An event for empty home owners planned for 1 April, due to take place at APH Offices, has also been cancelled.
 

HEALTHY START VOUCHERS – UPDATE: 27.03.2020

PART B of the Healthy Start application form does NOT need to be signed and stamped by a health professional prior to submission.  This is due to the pressures on health professionals during the coronavirus pandemic and the struggles some families may experience getting PART B signed and stamped.

Please see below for the new temporary process that is in place:
 
Applications still need to be completed on paper, signed by the applicant and posted to the Healthy Start issuing unit:

Freepost RRTR-SYAE-JKCR
Healthy Start Issuing Unit
PO Box 1067
Warrington
WA55 1EG


Please click here to download and print your application form.
 
IF PART B cannot be signed and stamped by a health professional, a cover letter needs to be sent off with the application form - please see template for a standard cover letter .  You will need to add your own personal details, the date of application and explain why you were unable to have PART B signed and stamped.  Don’t forget to sign the cover letter yourself too!
 
PLEASE NOTE: applications without PART B signed and stamped will only start to be processed from the 6th of April 2020.  If you send your application form AND cover letter off before the 6th of April, your application will be held on to and processed from the official date (6th April). 
 
This may mean families who send off their application form AND cover letter before the 6th of April, without PART B signed, may be waiting longer than usual to receive their Healthy Start vouchers.
 
If you have any questions or want to chase your application please call the Healthy Start helpline on: 0345 607 6823
 
Further information about the scheme can be found here https://www.tameside.gov.uk/healthyeatingandnutrition/kids/healthystart
 


Tameside’s Children’s Centres

Tameside’s Children’s Centres are now temporarily closed for walk-in access.  For help and advice from the service, call 0161 342 5197.
 

Tameside Job Fair

Due to the coronavirus pandemic, this event has now become a Virtual Job Fair which hosts a variety of newly-created vacancies across the borough.

The current situation has resulted in there being a lot of openings in certain industries and specific job types. Some of the roles available include hospital cleaners and porters, nurses and other healthcare professionals, social workers and care professionals as well as delivery drivers and shelf stackers.
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