Accessibility Statement
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Doorstep Callers

  • Always take care when opening door to anyone.
  • Ask for identification and trader details that you can verify. Check the telephone number in the directory and ring his/her employer. Do not accept just a mobile number.
  • When a doorstep seller calls on you, do not sign or commit yourself to anything until you have had time to think matters over and compare prices with other companies, even if they offer special discount prices.
  • Make sure you read any agreement carefully before signing and get it checked by someone you trust if you're not satisfied with it.
  • Do not sign anything until you are sure you know what commitment you are making.
  • If you sign an agreement at home or agree to buy something costing more than £35 from a cold caller, you will have seven days to cancel the deal. If a seller contacts you, by either an unsolicited phone call or personal visit and then offers to visit, you will still have seven days to cancel any agreement you sign during the subsequent visit.
  • If you have cancellation rights these must be given to you in writing, although if you have specifically asked a seller to visit you at home, you may not have a right to cancel.
  • If you buy something over £50 on credit you can cancel whether you invited the trader to call or not, provided you discussed the deal face to face with the seller and you sign away from the seller's business premises.
  • If you decide to have work carried out, consider paying by cheque or credit card and always get an invoice, which includes the trader's name and address. You have added protection if you pay by credit card.
  • Traders may offer you "special deals" for that day only, do not feel under pressure to sign, shopping around may unearth an even better deal.
  • Try to employ tradesmen previously used and recommended by friends and family.

If you require further information, a window sticker or information pack on this subject, then please contact us:

Contact Information
Contact by Post

Crime and Disorder
Tame Street Depot
Tame Street
SK15 1ST
Contact by Telephone
0161 342 8355
Contact by Fax
0161 342 2288