Accessibility Statement
Skip to main content
Chat icon Chat with us live

The Right to Data Portability

In certain circumstances, you have the right to request that personal information you have supplied to an organisation be converted into a structured, commonly used and machine-readable format so that it can be transmitted to another organisation. This right is primarily intended to stimulate competition in the commercial sector by making it easier for consumers to switch from one supplier to another.


As most of the processing activities undertaken by us are governed by statute or as a result of legal obligations imposed on us, this right is only be engaged where:


  • We process your personal information on an automated basis, and the legal basis for our processing:
    • Is based on your consent; or
    • Is for entering into or the performance of a contract with you. 


If you make a request for the personal information you have supplied to us to be converted into a portable format where our legal basis for processing falls within one of the grounds above, we will let you know our decision and if you are not satisfied with our response of your right to complain to the Information Commissioner.  To make a request please click here.  Requests must be in writing and include 2 proofs of identity, one of which must be photographic and the other proof of your address.