The Right to Access

You are entitled to ask us for copies of the personal information that we hold about you.
At the time of fulfilling your access request, we will provide the following information: 
  • The reasons why it is necessary to process your personal information;
  • The types of personal information we process;
  • The recipients or categories of recipient to whom your personal information have been or will be disclosed, including any recipients in third countries or international organisations and if relevant, the safeguards applicable to the transfer;
  • Where possible, the envisaged period for which your personal information will be stored, or, if not possible, the criteria used to determine that period;
  • The right to request rectification, erasure of personal information or to object or seek to restrict such processing;
  • The right to lodge a complaint with a supervisory authority;
  • The source(s) of any personal information we hold that has not been collected directly from you;
  • Whether or not decisions are made about you solely using automated means,  including profiling, without human intervention  and, if so, provide meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.
We will also explain if we have redacted any information that identifies third parties.
If we withhold information on the basis that it is exempt from disclosure, where it is possible to do so, we will explain the exemption(s) we are relying on and the reason why one or more exemptions apply. 
In certain circumstances we may refuse to respond your request if we consider that it is unfounded, excessive or repetitive in nature. 
If you wish to make a request for copies of the information we hold about you, please click here.  Requests must be in writing and include 2 proofs of identity, one of which must be photographic such as driver licence or passport and the other proof of your address such as a bank statement or utility bill.
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