Accessibility Statement
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Allowing you to have access to help and support for children and families


The Early Help Access Point

Early Help is a collaborative approach not a provision. All children and young people will receive Universal Services, however, some children, either because of their needs or circumstances will require extra support to be healthy and safe and to achieve their potential. In Tameside we have recognised that a timely response is essential for families who need some support and to achieve this we have developed our Early Help Offer.

The Early Help Access Point can help children, young people and families access services including services for adults. Many adults have additional needs because of issues with substance misuse, mental health needs, parental learning disabilities and domestic violence which can impact on their health, wellbeing and family life. Services which work with either children and young people or adults need to co-ordinate the support they provide.

The Early Help Access Point can provide you with advice and guidance about lots of child related subjects including:
  • General advice is available from the Family Information Service covering many subjects including child care provision, childminders and free child related activities, impartial advice on all aspects of childcare including choosing care, providing listings of Ofsted registered childcare in the area, advice on how care is regulated and the best options. We can also provide extra help and support if parent/carers have never used childcare before or are finding it difficult to access childcare to suit their needs. We offer information about the Free Entitlement Funding (FEF) - free 15 hours childcare places for all 2, 3 & 4 year olds including support with completing an application form to apply for the free 2 year old funding. We can offer information regarding the ’30 hours free childcare’ for 3 & 4 year olds including advice on how to apply via HMRC, criteria, etc. We can inform you about activities and groups for families including pre-school playgroups, toddler groups & Children’s Centre activities. We can signpost you to services both local and national organisations including information relating to SEND.
  • Early Help Assessment (EHA Advisors are available to speak to you).
  • The Team Around Approach - (Neighbourhood Coordinators are available to speak to you). Please watch this video for more information.
  • Early Help Panel - key to our approach to supporting children and young people in Tameside is a commitment to early help through a range of evidence based interventions.

How do I request help and support?

You can ring our Early Help Access Point on 0161 342 4260 and speak to our friendly and helpful staff who can offer advice and guidance.

As professionals, you will need to complete our online (see below) Multi Agency Request for Service (MARS)  to Tameside’s Multi Agency Safeguarding Hub (MASH) or to The Early Help Access Point.

Please remember to gain consent from the Parent/Carers prior to making a request for service for Early Help Support for them. It is important to have as much information as possible with you when you fill out this form. Things you need to include are:
  • The Child or Young Person’s NHS number.
  • Details of the Child or Young Person you are worried about including their Date of Birth and Address.
  • Details of the Child or Young Person’s Parent/Carer including telephone number.
  • Information about other people in the household.
Please remember to use the Threshold Guidance Level and Scoring Tool to determine where you want your MARS to be received.
Remember 10 on the MARS Scoring Tool is the best it can be an 0 is the worst it can be. Once you have completed the MARS, you will be given two coloured button. Depending on your scoring, you will need to press the correct button for the MARS to be sent to either The Early Help Access Point or to the Multi Agency Safeguarding Hub. E.g. If you wanted a referral to go to The Early Help Access Point for Early Help Support for a family, using the Threshold Guidance, it would be Level 2 – Early Help, your score being within the range of 6 & 8 on the scoring tool, you would press the “Submit to The Early Help Access Point (EHAP) – Help” button which is coloured in green. If you had concerns about a complex need, your score being within the range 3 to 5 Level 3 ‘Child in Need’ or immediate safeguarding concerns for a child, scoring range within 0 to 2 Level 4 – Child Protection/Significant Harm, you would press the “Submit to The Multi Agency Safeguarding Hub(MASH) – Harm” button which is coloured in red. If your referral is about a child/young person’s emotional/mental health then please ensure you select the amber button called Child/Emotional/Mental Health, this will ensure that the Healthy Young Minds Early Help Access Team receive the MARS. Please click on the link to find out more.
Tameside and Glossop Children's Mental Health New Referral Pathway

Please note, you will need to use your own professional judgement on the scoring tool. When making a request for service for Early Help Support on behalf of a family, here are some key points to remember:
  • Is an Early Help Assessment in place? If not, we strongly recommend that you do an EHA which is essential for the Voice of the Child and it is unlikely to progress to Early Help Panel without an EHA. An EHA clearly identifies the support needs of the family, it prevents drift and it will determine the right support needed for that family
  • Professionals can use the Neglect Screening Tool to help them identify whether a child is suffering from neglect and the Graded Care Profile (an assessment tool specifically  for neglect) should be completed so that a multi-agency support plan can be implemented to help the family. Neglect is the persistent failure  to meet a child’s basic physical and/ or psychological needs, likely to result in the serious impairment of the child’s health or development. Identifying and tackling neglect at the earliest opportunity is the responsibility of all professionals and is really important if we want to prevent a child suffering unnecessarily. The MASH and Early Help Access Point will expect a Graded Care Profile to have been completed in all cases where neglect is a factor.

Here is a quick guide that the Early Help/Neighbourhood service provides, please ensure you visit the web pages in their own right too.

Here is a family trifold pamphlet which informs them about The Early Help Access Point for their information, consent, GDPR, help and support. You are able to print this and give to them. Please ensure it is read with them and answer any questions they may have or the option that they can come back to you with any questions or alternatively they are able to ring us.

Please click below to find a list of other helpful support agencies, this is a summarised list and not a full directory.