The online payment system is currently unavailable.
We would advise that customers needing to make a payment to the council use the telephone payment line for:
We would advise that customers needing to make a payment to the council use the telephone payment line for:
- Parking Fines
- Council Tax
- Business Rates
- Housing Benefit Overpayments
- General Debtors
The telephone payment line number is 0330 008 1605 .
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- Service charter - street lighting
Service charter - street lighting
Our resources have been effected significantly due to the current climate.
Until further notice we will prioritising emergency repairs.
Thank you for your patience
Our Service Charter for this area is as follows:
The Council is responsible for street lighting to make the Borough a safe and secure place to live.
We will:
- Inspect or repair faulty street lights within 14 working days (where the problem is not an electrical feed).
- ENW (Electricity North West) aim to investigate or repair within 36 working days after receiving the fault.
- Attend dangerous faults (e.g. leaning columns/exposed electrical wiring) within 2 hours to make them safe
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If you are unhappy
If you have had recent dealings with us and did not receive this level of service or are unhappy with the content of the above statement please let us know by making a complaint online
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